Pamela Briner
Scotts,US
Summary
Patient-focused Director of Nursing skilled at improving processes, maximizing team productivity and reducing costs to achieve best patient care outcomes, staff retention and sustainable Agency operations.
Overview
29
29
years of professional experience
Work History
Director of Nursing
Legacy Home Healthcare
Portage, Michigan
02.2020 - 07.2022
- Performed Utilization Management strategy and obtained buy in by staff to improve patient care satisfaction and decrease costs.
- Collaborated daily with staff, management and external groups to coordinate best practice patient care.
- Established new policies and updated existing policies to improve standard of care for patients and families.
- Developed positive employee relations with a foundation of high regard, mutual respect, empathy, transparency, open communication, and teamwork.
- Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
- Recruited, hired and trained staff, and provided continued education, staff development and supervision.
- Fostered excellence by example, provided expert level patient care resource and hands on mentor to clinical staff.
- Spearheaded and implemented new projects to expand scope of engagement.
- Coached staff for upcoming Survey readiness and Covid recommendations.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Michigan Team Lead Case Manager
BluePeak/MolinaRemediation Care Plan Project
Remote, Michigan
09.2019 - 03.2020
- Performed telephonic triage, pre-call review, outreach, health risk assessment, SMART Care Plan development and Member teaching for Medicare and Medicaid Members.
- Conducted staff meetings, assists with orientation and selection of new staff.
- Coached staff to improved quality team performance and productivity
Home Health Case Manager
Legacy Home Healthcare
Portage, Michigan
05.2019 - 10.2019
- Assessed, planned, intervened and facilitated goal attainment for every patient in their environment.
- Educated patient in disease management.
- Provided best practice, expert level nursing care.
- Communicated with closed-loop communication style with Physicians and patients.
- Performed documentation in timely manner.
- Assisted in obtaining goals of Agency.
Case Manager, Ambulatory Care (ER)/Utilization Review Nurse
Ascension Borgess
Kalamazoo, Michigan
01.2018 - 04.2019
- Collaborated with Admitting and Transferring Physicians within Emergency Room for best initial status using InterQual tool.
- Performed patient assessment and resource coordination
- Reported key evidence of Members' level of care utilized.
- Improved reimbursement of services by collaborating with IT Physician to improve documentation ease with EMR system.
Home Care Case Manager
United Nursing Services
Portage, Michigan
05.2015 - 11.2017
- Obtained Oasis Certification
- Performed assessment, planning and intervening, and partnering with patient and family for short and long term goal attainment in their place of residence.
Home Care Case Manager
Kalamazoo Home Care
Kalamazoo, Michigan
05.2014 - 11.2017
- Completed Physician ordered home care by performing Oasis patient assessments, planning intervening and goal attainment.
- Performed wound care, disease management teaching.
- Honed multi tasking, remote team collaboration, and communication as well as time management skills.
Home Care Case Manager
Pinnacle Senior Care
Kalamazoo, Michigan
03.2014 - 05.2015
- Reported key measurements to Physician of Care
- Received education on advanced wound assessment, staging and appropriate care.
- Received excellent patient satisfaction report consistently to employer by patients.
- Coordinated program referrals for community based resources.
- Preserved and prepared reports and treatment records.
Lead ER Case Manager
Three Rivers Health
Three Rivers , Michigan
02.2011 - 02.2014
- Screened pre-admission criteria and assigned level of care (ICU vs Acute)
- Collaborated with Physician for determination of patient Status (Inpatient vs Observation)based on InterQual rules.
- Obtained pre-authorization for admission, medication and services
- Developed Care Plans for high risk Emergency Room patients
- Facilitated discharge planning to alternate disposition destination
- Identified missed admission opportunities
- Reported monthly to CFO rate of transfer and missed admission opportunities that resulted in hire of new ER attending group and additional CM in ER.
Registered Nurse (Charge, Triage)
Bronson Hospital
Kalamazoo, Michigna
07.1996 - 10.2010
- Obtained CEN Certification
- Obtained Bronson Hospital Presidents Team Award
- Supervised ER unit flow and staff
- Facilitated Bronson Hospital attainment of Magnet and Malcolm Baldrige Award
- Provided skillful care provided for patients suffering from trauma, acute chest pain, respiratory complaints and other health issues.
Education
Bachelor of Science - Nursing
Michigan State University
East Lansing05.2005
Associate of Applied Science - Nursing
Kellog Community College
Battle Creek05.1994
Skills
- Process and Quality Improvement
- Policy Development
- Recruiting and Hiring
- Issue Resolution
- Team Staff Meetings
- Nurse Education and Training
- Service Utilization Improvements
- Quality Assurance
- Employee Performance Evaluations
- Team Supervision
- Effective Multitasking
- Multidisciplinary team collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Nursing
Legacy Home Healthcare
02.2020 - 07.2022
Michigan Team Lead Case Manager
BluePeak/MolinaRemediation Care Plan Project
09.2019 - 03.2020
Home Health Case Manager
Legacy Home Healthcare
05.2019 - 10.2019
Case Manager, Ambulatory Care (ER)/Utilization Review Nurse
Ascension Borgess
01.2018 - 04.2019
Home Care Case Manager
United Nursing Services
05.2015 - 11.2017
Home Care Case Manager
Kalamazoo Home Care
05.2014 - 11.2017
Home Care Case Manager
Pinnacle Senior Care
03.2014 - 05.2015
Lead ER Case Manager
Three Rivers Health
02.2011 - 02.2014
Registered Nurse (Charge, Triage)
Bronson Hospital
07.1996 - 10.2010
Bachelor of Science - Nursing
Michigan State University
Associate of Applied Science - Nursing
Kellog Community College
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