Pamela Brown
Saint Paul,MN
Summary
Dynamic Senior Payroll Specialist with extensive experience at Metropolitan Council, adept in payroll accounting and compliance. Successfully streamlined payroll processes, enhancing efficiency and accuracy. Proven mentor, fostering team development and employee relations. Skilled in auditing and documentation, ensuring adherence to wage and hour laws while maintaining high customer satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Payroll Specialist
Metropolitan Council
08.2017 - Current
- Processed payroll for over 1,500 employees using HASTUS and People Soft, and TX Base.
- Ensured compliance with federal and state tax regulations through meticulous audits.
- Streamlined payroll processing by implementing electronic timesheets and automated reporting systems.
- Mentored junior payroll staff, enhancing team efficiency and knowledge retention.
Transit Service Center Representative
Metropolitan Council
02.2013 - 08.2017
- Provided exceptional customer service to resolve inquiries and issues effectively.
- Developed process improvements that enhanced service efficiency and reduced response times.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Established rapport with customers, fostering trustful relationships that enabled successful resolution of issues or concerns.
- Coordinated with other departments when necessary to provide comprehensive answers or resolutions for customers.
- Participated in ongoing training initiatives to stay current with industry best practices and enhance job performance.
Transit Bus Operator
Metropolitan Council
05.1998 - 02.2013
- Operated transit buses safely, adhering to schedules and traffic regulations.
- Monitored passenger safety and comfort during transportation services.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance.
- Assisted passengers with disabilities, providing necessary support for boarding and disembarking.
Education
High School Diploma -
Harding High School
Saint Paul, MN06-1988
Skills
- Payroll accounting
- Payroll training
- Employee relations
- Wage and hour laws
- Direct deposit management
- Bi-weekly payroll processing
- Payroll policies
- Data entry
- Payroll auditing
- Documentation requirements
- Due diligence
- Year-end processing
Certification
Leadership Academy OJE
Timeline
Senior Payroll Specialist
Metropolitan Council
08.2017 - Current
Transit Service Center Representative
Metropolitan Council
02.2013 - 08.2017
Transit Bus Operator
Metropolitan Council
05.1998 - 02.2013
High School Diploma -
Harding High School