Pamela Casteel
Hurst
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
2024
2024
years of professional experience
3
3
years of post-secondary education
Work History
Office Manager
Metroplex Psychological Assocates
Hurst
08.2022 - 10.2023
- Coordinated daily office operations to ensure efficiency and organization.
- Implemented streamlined processes for document management, enhancing retrieval speed.
- Financial reporting for office expenditures.
- Coordinating all facility, physician and counselor qualification approvals with Health Insurance companies (both public & military)
- All facility maintenance
Contract Aircraft Delivery Specialist
Bell Helicopter Textron
Hurst
11.1987 - 05.2013
- Coordinated delivery schedules to optimize route efficiency and minimize delays.
Product Assurance Engineer
Bell Helicopter Textron
Arlington
- Developed and tested prototypes to validate design concepts and functionality.
- Collaborated with cross-functional teams to optimize engineering processes and product designs.
- Conducted quality assurance testing to ensure compliance with industry standards.
- Product Assurance Engineering configurations on the V-22 Tiltrotor aircraft during each experimental flight test
Peer Recovery Specialist
Contract with a Men's Recovery
Irving
05.2015 - 01.2016
- Facilitated peer support groups for individuals in recovery programs.
- Provided guidance and resources to enhance clients' coping strategies.
- Collaborated with healthcare providers to coordinate treatment plans.
- Conducted intake assessments to evaluate client needs and strengths.
- Assisted clients in setting and achieving personal recovery goals.
- Developed educational materials on addiction and recovery topics.
- Maintained accurate records of client interactions and progress reports.
- Assisted clients in identifying personal goals and creating strategies for achieving them.
- Engaged with community resources to promote recovery support services.
- Maintained client records, tracked progress, and documented interactions with clients.
- Facilitated weekly support groups for individuals in recovery from substance use disorder.
- Participated in case conferences to discuss client needs and coordinate referrals as necessary.
- Full support for each client
Education
Associate of Applied Science - Addiction Counseling
Tarrant County College
Hurst, TX 10.2013 - 03.2016
Peer Recovery Specialist
Peer Recovery Training Independant
01.2015 - 02.2015
Texas City High School
Texas City, TXSkills
- Document management
- Financial reporting
- Facility coordination
- Insurance compliance
- Process optimization
- Customer service
- Team collaboration
- Project management
- Time management
- Data analysis
- Effective communication
- Problem solving
- Attention to detail
- Employee training
- Conflict resolution
- Performance improvement
- Data entry
- Conflict management
- Report writing
- Vendor engagement
- Strategic planning
- Workflow optimization
- Policy implementation
- Employee supervision
- Team supervision
- Documentation and control
- Technical support
- Workflow planning
- Regulatory compliance
- Team bonding
- Staff training
- Credit and collections
- Expense reporting
- Information protection
- Proposal writing
- Business administration
- Scheduling
- Documentation expertise
- Data retrieval systems
- Database administration
- Scheduling coordination
- Clear oral/written communication
- Customer relations
- Meeting planning
- Training and coaching
- Clerical support
- Policy and procedure modification
- Office management software
- Compliance monitoring
- Inventory control
- Administrative oversight
- Financial accounting
- Financial tracking
- Organizational skills
- Billing
- Scheduling and calendar management
- Office administration
- Administrative support
- Senior leadership support
- Supply management
- Budget administration
- Report preparation
- Mail handling
- Budgetary planning
- Relationship building
- Office management
- Bookkeeping
- Human resources
- Account reconciliation
- Operations management
- Budgeting expertise
- Contract administration
- Facility management
- Staff management
Timeline
Office Manager
Metroplex Psychological Assocates
08.2022 - 10.2023
Peer Recovery Specialist
Contract with a Men's Recovery
05.2015 - 01.2016
Peer Recovery Specialist
Peer Recovery Training Independant
01.2015 - 02.2015
Associate of Applied Science - Addiction Counseling
Tarrant County College
10.2013 - 03.2016
Contract Aircraft Delivery Specialist
Bell Helicopter Textron
11.1987 - 05.2013
Product Assurance Engineer
Bell Helicopter Textron
Texas City High School