Pamela Cave
5102 North St,Orange
Summary
Dynamic Certified Medical Assistant with extensive experience at UVA Health, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through compassionate service and meticulous attention to detail. Skilled in HIPAA compliance and adaptable to fast-paced environments, consistently improving clinic efficiency and patient outcomes.
Overview
25
25
years of professional experience
Work History
Certified Medical Assistant
UVA Health
05.2025 - Current
- Obtained vital signs and updated patient records in EHR for clinical provider review.
- Prepared exam rooms and maintained infection control standards for daily patient flow.
- Assisted with medication reconciliation and documentation accuracy during patient intake.
- Administered injections and immunizations under provider direction and clinical guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting
- Oriented and trained new staff on proper procedures and policies.
Assistant Store Manager
Dollar General Store
09.2017 - 02.2025
- Supervised daily store operations, ensuring consistent customer service and policy compliance.
- Trained and coached associates on register procedures, merchandising standards, and stocking tasks.
- Managed scheduling, labor coverage, and task delegation to support efficient shift execution.
- Monitored inventory levels, replenishment needs, and backroom organization to maintain product availability.
- Executed cash handling procedures, safe counts, and register audits with accuracy.
- Resolved customer concerns promptly while maintaining positive shopping experience and store standards.
- Supported merchandising resets, planograms, and seasonal floor sets to improve presentation.
- Enforced loss prevention practices and operational controls to reduce shrink and protect assets.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Certified Medical Assistant
Prompt Care
03.2002 - 02.2004
- Collected specimens and processed routine laboratory samples according to clinic protocols.
- Coordinated patient scheduling, referrals, and follow-up communications to support care continuity.
- Educated patients on preparation instructions, aftercare guidance, and care plan expectations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient spirometry.
- Prepared exam rooms and maintained infection control standards for daily patient flow.
- Administered injections and immunizations under provider direction and clinical guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
Education
High School Diploma -
Madison County High School
Madison, VACertificate -
NHA
05.2025
Skills
- HIPAA compliance
- Medical terminology
- Patient care
- Clinical documentation
- Attention to detail
- Adaptable
Timeline
Certified Medical Assistant
UVA Health
05.2025 - Current
Assistant Store Manager
Dollar General Store
09.2017 - 02.2025
Certified Medical Assistant
Prompt Care
03.2002 - 02.2004
Certificate -
NHA
High School Diploma -
Madison County High School