PAMELA CELALLA
Live Oak,CA
Summary
Proven Child Support Specialist from Butte County Department of Child Support Services, adept in case analysis and showcasing exceptional communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Child Support Specialist- Case Manager
Butte County Department of Child Support Services
03.2023 - Current
- Maintained strict confidentiality while managing sensitive information related to client’s personal lives and finances.
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Managed a caseload of over 500 cases while ensuring accurate documentation and timely resolution of issues.
Child Support Specialist- Call Center
Butte County Department of Child Support Services
02.2018 - 03.2023
- Managed high call volumes while maintaining an average call handling of 7 minutes and 12 seconds
- Handled 8,172 calls from 02/2022-02/2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Education
Bachelor of Science - Business Administration
California State University, Chico
Chico, CA12-2017
Skills
- Case analysis
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Child Support Specialist- Case Manager
Butte County Department of Child Support Services
03.2023 - Current
Child Support Specialist- Call Center
Butte County Department of Child Support Services
02.2018 - 03.2023
Bachelor of Science - Business Administration
California State University, Chico
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