Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pamela Cervantes

Aventura,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Cardiology Francesca Gallarello
09.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Customer Service Representative

Call Center
01.2019 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Medical Assistant

Community Medical Care
08.2018 - 11.2020
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Registered Medical Assistant - Health Care

National Health Care Registry
Miami, FL
10.2018

High School Diploma -

Santa Teresita
Colombia
12.2013

Skills

HIPAA Compliance

Patient Scheduling

Customer Service

Medical terminology knowledge

Vital signs monitoring

EMR / EHR

Clinical Documentation

Direct Patient Care

Phlebotomy

Electronic Health Records

Electronic Medical Records

Immunization Administration

Phlebotomy Techniques

Specimens collection and processing

Insurance Verification

Medical supply inventory

Medical office administration

Fluent in Spanish and English

Healthcare Software Proficiency

Medical Transcription

Certification

  • National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).

Languages

English
Spanish
Native or Bilingual

Timeline

Medical Assistant

Cardiology Francesca Gallarello
09.2023 - Current

Customer Service Representative

Call Center
01.2019 - 03.2022

Medical Assistant

Community Medical Care
08.2018 - 11.2020

Registered Medical Assistant - Health Care

National Health Care Registry

High School Diploma -

Santa Teresita

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Pamela Cervantes