Pamela Chavez

Maintain front end,

• Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
• Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
• Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
• Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.

• Managed customer complaints and rectified issues to complete satisfaction.
• Managed cash flow of store, including cashier operations, bookkeeping and security.
• Cultivated strong customer relations and developed effective customer service standards.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.

• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Conducted price checks for special orders or discounts as requested by customers.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

• Greeted customers in a friendly and professional manner.
• Maintained cleanliness of the deli area and equipment.
• Prepared all food orders according to customer specifications.

• Developed and maintained relationships with vendors to ensure timely delivery of materials.
• Organized and managed the inventory of all incoming and outgoing shipments.
• Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
• Monitored freight costs to ensure compliance with company budget guidelines.
• Analyzed customer orders to determine optimal shipping routes and methods.
• Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
• Implemented strategies to reduce transportation costs while maintaining high service levels.
• Negotiated rates with carriers to optimize efficiency in shipping processes.
• Utilized software programs to track shipments from origin to destination.
• Maintained accurate records of all deliveries using automated systems or manual documents.
• Processed invoices for payment in a timely manner according to established procedures.
• Communicated regularly with customers regarding their orders status.
• Assisted in troubleshooting any problems that may arise during the delivery process.
• Identified areas for improvement within the logistics department and recommended solutions.
• Provided support in developing new processes for improving operational efficiencies.