Pamela Chavez
Tulsa,OK
Summary
* Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service.
* Personable and dedicated customer service representative. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Teller
American Heritage Bank
Tulsa
03.2023 - 11.2024
- Delivered exceptional service to customers in person or over telephone.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Shift Manager/Assistant Manager
Braums Ice Cream And Dairy
Tulsa, OK
05.2021 - 11.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Followed and gave work instructions while providing resources to ensure customer service standards were met.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Cabinet Finisher
Eagle Custom Cabinets
Tulsa, OK
04.2019 - 02.2021
- Inspected each product upon completion to evaluate overall quality, assign grades and remove unacceptable products.
- Took accurate measurements to calculate size and amount of materials needed for project completion.
- Reinforced joints with nails and fasteners to prepare articles for finishing.
- Interpreted work instructions and diagrams to set up and execute assigned projects.
- Observed strict deadlines and adjusted plans according to changes in production schedules to maintain targets.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
Shift Leader
Chick-fil-A
Tulsa, OK
03.2017 - 10.2019
- Upheld company standards and compliance requirements for operations.
- Educated customers about offerings, promotions and pricing to boost sales.
- Maintained positive working relationship with fellow staff and management.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Jenks High School
Jenks, OK05.2015
Associate of Applied Science - Photography
Tulsa Technology Center - Lemley
Tulsa, OK05.2015
Associate of Science - Business Administration
Tulsa Community College
Tulsa, OKSkills
- Bilingual
- Team leadership
- Calm Under Pressure
- Professional and Courteous
- Customer Service
- Cash handling
Timeline
Teller
American Heritage Bank
03.2023 - 11.2024
Shift Manager/Assistant Manager
Braums Ice Cream And Dairy
05.2021 - 11.2022
Cabinet Finisher
Eagle Custom Cabinets
04.2019 - 02.2021
Shift Leader
Chick-fil-A
03.2017 - 10.2019
High School Diploma -
Jenks High School
Associate of Applied Science - Photography
Tulsa Technology Center - Lemley
Associate of Science - Business Administration
Tulsa Community College