Pamela Collins
Department of Veterans Affairs
Shannon Hills
23
years of professional experience
Detail-oriented File Management Specialist experienced in optimizing document retrieval and communication processes. Streamlined payroll processing while maintaining accurate records and enhancing customer service. Committed to driving operational efficiency and supporting team success.
Work History
File Clerk
5 Months- Organized and maintained physical and digital filing systems for efficient document retrieval
- Utilized record management software to update and track veteran files accurately
- Assisted in processing incoming and outgoing correspondence, ensuring timely delivery
- Processed file mail that was to be disbursed into the veterans folder
Payroll Clerk/HR Coordinator
10 Months- Processed payroll for staff and student employees, ensuring timely and accurate compensation.
- Maintained employee records and payroll data using HRIS software, enhancing data integrity.
- Prepared reports on payroll activities to support financial audits and compliance requirements.
- Assisted in resolving payroll discrepancies, fostering improved communication with employees.
Customer Service Representative
3 Years 8 Months- Assisted customers with inquiries and resolved issues efficiently.
- Educated customers on promotions, products, and services to enhance satisfaction.
- Processed transactions accurately using POS systems and ensured smooth checkout experiences.
- Collaborated with team members to maintain store organization and product availability.
Human Resources Specialist
5 Years 4 Months- Prepared and monitored soldier requests for ID badges, tags, etc.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Researched and Army personnel records.
- Managed employee records using HRIS systems, maintaining accuracy and confidentiality of sensitive information.
- Provided personnel support and assistance to assigned divisions of the Army National Guard.
Supervisor
14 Years 5 Months- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained and mentored staff on best practices in food preparation and customer service.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Conducted regular inventory audits to maintain stock levels and minimize waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored food safety regulations compliance, maintaining high health inspection scores.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
MBA - Business Administration And Management
Bachelor of Science - Business Administration
Associate of Applied Science - Business Management
Skills
Filing management
File/records maintenance
Filing organization
Filing systems expertise
Records management
Organizational skills
Time management
General office functions
Recordkeeping
Customer service
Dependable and responsible
Bookkeeping support
Dependable and responsible
Timeline
File Clerk
Department of Veterans Affairs
06.2010 - 11.2010Read More
Payroll Clerk/HR Coordinator
Philander Smith College
05.2009 - 03.2010Read More
Customer Service Representative
Kroger
04.2005 - 12.2008Read More
Human Resources Specialist
US Army National Guard
04.2003 - 08.2008Read More
Supervisor
Kentucky Fried Chicken
03.1988 - 08.2002Read More
Webster University
MBA from Business Administration And Management
Read More
Philander Smith College
Bachelor of Science from Business Administration
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Pulaski Technical College
Associate of Applied Science from Business Management
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Cum Laude
I was an exceptional student that displayed hard work and gratitude to each and every professional staff member.