Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pamela Cruz

Kathleen,GA

Summary

Dedicated and experienced professional seeking an administrative position to drive growth and advancement within the organization. Committed to excellence, with skills in streamlining operations, managing projects, and providing exceptional support. Proven track record of delivering results and fostering positive relationships to make a significant impact in a dynamic work environment.

Overview

12
12
years of professional experience

Work History

Dispatcher

Advantech
07.2024 - Current
  • Addressed each incoming support request efficiently.
  • Processed and recorded information accurately.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Coordinated with drivers and staff to ensure prompt onsite assistance.
  • Arranged meetings via calls and onsite.

IV Therapy Scheduler and Preceptor

Houston Healthcare
08.2019 - Current
  • Provide scheduling support to all employees
  • Schedule appointments/verify demographics
  • Knowledge of all IV Therapy medications
  • Translating to spanish speaking patients
  • Helping the Department to come up better ways to set up schedule and help the patient flow
  • Insurance verification/cost estimate using NThrive
  • Proficient in Schedule Maximizer, Order Facilitator, and Meditech

Lead Scheduler

Houston Healthcare
01.2017 - 08.2019
  • Ensure all new hire employees are trained according to departmental guidelines
  • Provide scheduling support to all employees
  • Assist in conducting monthly audits to monitor accuracy and productivity
  • Collect data for daily shift briefings
  • Schedule appointments/Verify Demographics
  • Insurance verification/Cost estimates using NThrive
  • Proficient in Schedule Maximizer, Order Facilitator, and Meditech

Main Scheduler

Sleepmed of Central GA
04.2013 - 01.2017
  • Cover Front Desk Reception
  • Receive all office visit referrals and schedule patients
  • Schedule for Sleep Studies as needed
  • Greeting patients
  • Checking in/out patients/collecting copayments
  • Translating for Spanish speaking patients
  • Experience with E-clinical

Education

High School Diploma -

Miami Southridge Senior High School
Miami, FL
2000

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Microsoft Office: Word, PowerPoint, Excel, Outlook

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

Advantech
07.2024 - Current

IV Therapy Scheduler and Preceptor

Houston Healthcare
08.2019 - Current

Lead Scheduler

Houston Healthcare
01.2017 - 08.2019

Main Scheduler

Sleepmed of Central GA
04.2013 - 01.2017

High School Diploma -

Miami Southridge Senior High School
Pamela Cruz