Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

PAMELA D. ALAO

Newington,Connecticut

Summary

Dedicated professional with demonstrated strengths in Human Services, time management, and resource allocation. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Residential Counselor

Vifen
Bloomfield, CT
09.2024 - Current
  • Support and supervise adults with intellectual/developmental disabilities in a residential setting.
  • Assist with ADLs (hygiene, meals, meds, mobility); promote autonomy and community integration.
  • Monitor behavior and progress, document per state and agency protocols.
  • Lead recreational and community outings to support social and life skills.
  • Train residents in budgeting, household tasks, and independent living skills.
    Key Achievements:
  • Helped 4+ residents increase independence through targeted skills training.
  • Created visual aids/schedules that improved daily routines and medication compliance.
  • Led weekly outings, boosting social participation.
  • Maintained strong documentation, aiding audit readiness; contributed to zero-deficiency state inspection.

Community Case Manager

Chrysalis Center
Hartford, CT
06.2022 - Current
  • Deliver on-site case management and advocacy to formerly homeless DMHAS-eligible clients.
  • Support housing retention using Housing First model; address psychiatric, substance use, and social/legal issues.
  • Coordinate with clinical/vocational/social agencies to promote client independence.
  • Manage assessments, IRPs, recertifications, and benefits to ensure ongoing housing subsidy.
  • Maintain client records and provide monthly home visits and support sessions.
  • Host monthly educational/social workshops to connect clients with community resources.

Corporate Security Officer

Allied Universal Security
Hartford, CT
11.2021 - 06.2022
  • Provided effective customer service skills to meet and greet corporate visitors and employees.
  • Managed access control measures, including identification verification and visitor screening, to safeguard sensitive areas and maintain a secure corporate environment.
  • Conducted foot and vehicle patrol around the campus to identify, assess, and address potential security risks.

Correction Officer (Retired)

New York City Department of Corrections (NYDOC)
East Elmhurst, NY
06.2005 - 01.2022
  • Responsibilities included but were not limited to, maintaining the Care, Custody and Control over the detained and sentenced inmate population in a correctional setting at Rikers Island.
  • Career awarded posts and assignments included Housing Area Officer, Chapel Officer, Commissary Officer, Mess Hall Officer, Hospital Escort Officer, Legal Department Freedom of Information Act (FOIA) Officer, and Human Resources Department Officer.

Community Associate

New York City Housing Authority (NYCHA)
Staten Island, NY
06.2003 - 06.2005
  • Provided home visits, case management, social, advocacy and liaison services to residents of the New York City Housing Authority (NYCHA).
  • Networked with community agencies to increase service delivery for NYCHA residents in need of referrals.
  • Organized, presented, and facilitated community events with essential community agencies, churches, and law enforcement to educate the community on entitlements and services.

Community Liaison Worker

New York City Department of Housing Preservation and Development (HPD)
New York, NY
06.2002 - 06.2003
  • Organized and facilitated Fair Housing Law presentations to social service providers, community groups, and consumers throughout New York City.
  • Mediated cases between landlord/tenant or attorneys assigned for mediation through the Housing Court Resolution Center.
  • Referred housing discrimination complaints substantiated by HPD to the appropriate city, state, or federal agency.

Education

New York City Department of Corrections Academy - PEACE OFFICER STATUS

12.2005

B.A. - International Studies

THE COLLEGE OF STATEN ISLAND
Staten Island, NY
01.2005

Skills

  • Microsoft Office Suite
  • Analytical Thinker
  • Multitasker
  • Interpersonal Skills
  • Effective Communicator
  • Task Prioritization
  • Troubleshooting
  • Social Services
  • Team Player

Certification

  • First Aid
  • CPR
  • Guard Card
  • DDS MED CERTIFICATION

References

References available upon request.

Timeline

Residential Counselor

Vifen
09.2024 - Current

Community Case Manager

Chrysalis Center
06.2022 - Current

Corporate Security Officer

Allied Universal Security
11.2021 - 06.2022

Correction Officer (Retired)

New York City Department of Corrections (NYDOC)
06.2005 - 01.2022

Community Associate

New York City Housing Authority (NYCHA)
06.2003 - 06.2005

Community Liaison Worker

New York City Department of Housing Preservation and Development (HPD)
06.2002 - 06.2003

New York City Department of Corrections Academy - PEACE OFFICER STATUS

B.A. - International Studies

THE COLLEGE OF STATEN ISLAND

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