Pamela De La Cruz

• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.

• Receiving specimens and distribute them to their designated areas
• Prepare specimens for analysis and testing
• Verify patient's demographics on both received specimens and test requisitions, to be entered in computer system.
• Resolve and document any problem specimens
• Handle dispose medical and chemical waste
• Followed safety protocols while handling hazardous materials.
• Facilitated smooth operations by coordinating with laboratory staff and ensuring proper communication regarding specimen status.

• Collaborated with 5 fellow team members to achieve daily sales goals and optimize store operations.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Engaged with customers on sales floor, creating welcoming atmosphere that encouraged repeat business.
• Boosted sales through effective product recommendations and upselling techniques.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Facilitated smooth opening and closing procedures, ensuring efficient store operations at all times.
• Contributed to team meetings by sharing insights on customer preferences, market trends, and potential improvements for store performance.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Answer and manage 50-150 inbound calls daily in pleasant, professional and helpful manner, while assisting patients needing information.
• Direct patients in timely manner to proper department
• Assist patients scheduling appointments, as well as rescheduling and canceling existing appointments.
• Document and seek for direction on unusual situations and issues that may arise.

• Trained new team members on procedures and protocols, supporting their integration into role and fostering teamwork among staff.
• Developed rapport with regular players through friendly interactions, encouraging repeat business and loyalty to establishment.
• Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
• Provided backup support to other team members during peak periods or in their absence, demonstrating adaptability and commitment to teamwork.
• Explained game instructions and rules to customers.
• Cashed out jackpots of up to $100,000 and processed proper tax forms to uphold legal requirements.
• Provide guest relations and retention by demonstrating courteous and friendly manner. As well as up-to-date promotions and information regarding bingo and casino wide events.
• Notify supervisors of any complaints or disputes in timely manner.
• Maximize sales of merchandise by informing guests of bingo prices and special packages.
• Maintain efficiency demonstrating knowledge of game procedures and house rules.
• Ensure bingo area is ready and prepared for game play following established procedures.

Duties as a bingo lead:

• Lead daily meetings to inform employees about certain department topics. Also, test knowledge on current promotions and answer further questions.
• Arrange daily schedule to satisfy department needs and keep game play flow efficient.
• Assist guest with any claims or disputes, seeking for further assistance from upper management in circumstances out of level of authority.
• Supervise to 15–25 employees, ensuring team is provided with tools to perform duties effectively
• Supervise cash prize payouts over $2,000 to keep integrity of game.
• Perform refunds, voids and issue rain checks as needed.
• Document summary of day, reporting any issues and complaints to upper management and fellow leads that need to be followed up.
• Supervise bingo employees cash drops and report any inconsistencies.