Pamela Diaz
Montclair,CA
Summary
Expert server recognized for delivering outstanding customer service, enhancing guest satisfaction, and promoting team collaboration in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Server
Chili's Grill & Bar
West Covina, California
10.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Guided guests through menu selections, personalizing recommendations to elevate dining experience.
- Managed customer orders accurately, ensuring timely and efficient service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Trained new employees on restaurant procedures and plating techniques, fostering consistent service quality.
Server
TGIFridays
West Covina, California
10.2022 - 10.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Delivered excellent customer service, fostering guest satisfaction and loyalty.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales.
- Trained new employees on restaurant procedures and plating techniques, enhancing team efficiency.
Server
Chili's Grill & Bar
La Verne, California
08.2016 - 10.2022
- Provided excellent customer service in a fast-paced dining environment.
- Trained new employees on bar operations to ensure smooth service.
- Handled cash and processed payments to maintain accuracy and efficiency in transactions.
- Followed state laws regarding serving alcohol responsibly.
Education
Associate of Science - Pre-allied Health
Citrus College
Glendora, CA02-2026
Skills
- Customer service excellence
- Detail orientation
- Time management
- Conflict resolution
- Team collaboration
- Communication proficiency
- Training facilitation
Languages
Spanish
Full Professional
Timeline
Server
Chili's Grill & Bar
10.2022 - Current
Server
TGIFridays
10.2022 - 10.2024
Server
Chili's Grill & Bar
08.2016 - 10.2022
Associate of Science - Pre-allied Health
Citrus College