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Hi, I’m
Pamela Estep
New Haven,USA
You are never too old to be what you might have been.
George Eliot
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
16
years of professional experience
1
Certification
Work History
Papa John'sNew Haven, IN
General Manager
06.2023 - Current
Job overview
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques. This resulted in 2 record weeks of sales while I was at the New Haven location,
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Managed and resolved conflicts among team members to maintain a positive work environment
Papa John'sFort Wayne, IN
Assistant Manager
06.2021 - 06.2023
Job overview
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 10 employees, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Papa John'sFort Wayne, IN
Delivery Driver
04.2019 - 06.2021
Job overview
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
- Received multiple commendations from customers for exceptional service
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
- Trained new drivers on company policies, procedures, and safe driving practices
- Cultivated positive relationships with regular customers through friendly interactions
Domino's PizzaFort Wayne, IN
Assistant Manager
11.2016 - 04.2019
Job overview
- Operated as a delivery driver for the company before advancing to a managerial role in July 2018. Executed all shifts from opening to closing, ensuring operational readiness. Performed morning preparation tasks and maintained cleanliness of the store at closing.
- The store I worked at is the only one that has maintained a 5 star average in corporate OERs in the past 2 years. I was present for 3 of the 5 corporate OERs we have received in that time.
Quality Dining, Inc.Fort Wayne, IN
Assistant Manager
10.2010 - 10.2015
Job overview
- Executed assigned shifts effectively.
- Assisted in preparing and serving customer orders.
- Managed cash drawers and facilitated bank deposits.
- Delegated cleaning responsibilities and monitored completion standards.
- Guided new employees in front counter and kitchen operations.
- Addressed staff policy violations with appropriate disciplinary measures.
- Conducted nightly inventory counts as scheduled.
- Executed additional tasks as directed by the general manager.
- Filled staffing gaps at other locations as required.
Education
Indiana UniversityFort Wayne, IN
Bachelor of Science from Health Services Administration
12.2016
Saint Joseph's CollegeRensselaer, IN
Bachelor of Arts from International Studies
05.2009
University Overview
- Extracurricular Activities: Investment Club
- Study Abroad: Washington, DC, Human Trafficking and Foreign Policy
Skills
Upselling
Leadership and team building
Problem resolution
Operations management
Efficient multi-tasker
Effective leader
Time management
Staff management
Customer relations
Employee scheduling
Proficient in Microsoft 365
Certification
- Driver's License
- ServSafe Certification January 2024 to January 2029
Software
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Papa John's
06.2023 - Current
Assistant Manager
Papa John's
06.2021 - 06.2023
Delivery Driver
Papa John's
04.2019 - 06.2021
Assistant Manager
Domino's Pizza
11.2016 - 04.2019
Assistant Manager
Quality Dining, Inc.
10.2010 - 10.2015
Indiana University
Bachelor of Science from Health Services Administration
Saint Joseph's College
Bachelor of Arts from International Studies