Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Pamela Firsich

Austin,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Operations Manager

Picnik
06.2022 - Current
  • Opened new store location including training, ordering accurate amount of product for target goals, and implementing sales strategies.
  • Completed specialized tasks to ensure bar and its employees can provide high-quality drinks and service.
  • Managed business aspects of bar, such as taking inventory, restocking supplies and placing orders for spirits, beer, wines and non-alcoholic beverages.
  • Performed various financial activities, such as cash handling, deposit preparation and labor evaluation.
  • Created weekly feature notes to provide a source of communication amongst different departments of service team.
  • Trained and oversaw front of house employees; delegate tasks and enforcing policies to ensure customer service and service times are met.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Merchandise Team Lead

Aerie By American Eagle Outfitters
12.2021 - 05.2022
  • Met merchandising brand standards and delivered operational excellence through effectively leading high-performing merchandising and stock teams.
  • Monitored and analyzed sales records and trends to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
  • Managed all visual directives and ensured floorsets were properly planned, scheduled and executed within allotted timeframe.
  • Managed and created content for social media accounts.

Fulfillment Trainer

Target
11.2020 - 12.2021
  • Trained new employees in product knowledge and ensured all were capable of performing assigned daily duties.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated with team members to achieve daily target results.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Full Time Athlete

Nike
10.2019 - 11.2020
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift..
  • Effective communicator with leaders and team members.
  • Resolved issues in timely manner to maintain productivity goals.

Education

Bachelor of Science - Mathematics

Texas State University
San Marcos, TX
12.2024

Skills

  • Problem solving abilities
  • Teamwork and collaboration skills
  • Strong work ethic
  • Leadership experience
  • Communication skills
  • Staff Training
  • Policy and Procedure Implementation
  • Business Administration

Timeline

Operations Manager

Picnik
06.2022 - Current

Merchandise Team Lead

Aerie By American Eagle Outfitters
12.2021 - 05.2022

Fulfillment Trainer

Target
11.2020 - 12.2021

Full Time Athlete

Nike
10.2019 - 11.2020

Bachelor of Science - Mathematics

Texas State University

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Pamela Firsich