Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Pamela Frack

New Ringgold,PA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Office ManagerBusiness AnalystOffice AssistantAdministrative AssistantCustomer Service Representative

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: New Ringgold, PA, USAllentown, PABethlehem, PA
Open to relocation: Yes

Salary Range

$25000/yr - $420000050050000000000/yr

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time off401k match

Summary

Dynamic Office Manager with a proven track record at Wh Petritsch Enterprises LLC, excelling in organizational skills and customer service. Enhanced operational efficiency through strategic process improvements and effective communication. Leveraged advanced data analysis to support decision-making, fostering a collaborative environment that drove team productivity and compliance with industry standards.

Overview

2021
2021
years of professional experience
1
1
Certification

Work History

Office Manager

Wh Petritsch Enterprises LLC

Business Analyst

Guardian Life Insurance
  • Analyzed business requirements and translated them into technical specifications for development teams.
  • Collaborated with stakeholders to identify process improvements and enhance operational efficiency.
  • Developed comprehensive documentation for systems, processes, and workflows to support ongoing initiatives.
  • Conducted data analysis using advanced Excel functions to inform strategic decision-making.
  • Facilitated workshops to gather user requirements and promote alignment across departments.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
  • Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.

QA Analyst

Guardian Life Insurance
12.2015 - 03.2020
  • Executed comprehensive test plans to validate software functionality and performance.
  • Analyzed defects and collaborated with development teams for timely resolution.
  • Developed and maintained automated test scripts to enhance testing efficiency.
  • Conducted regression testing to ensure software integrity during updates.
  • Created detailed documentation of test cases and results for compliance audits.
  • Participated in Agile ceremonies, contributing to sprint planning and review discussions.
  • Identified process improvement opportunities, streamlining QA workflows significantly.
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Supported timely project completion through efficient prioritization and execution of test tasks.
  • Encouraged adoption of best practices among team members, leading workshops and training sessions on relevant topics.
  • Created and revised procedures, checklists and job aids to reduce errors.

Education

Bachelor of Science - Psychology

Desales University
Center Valley, PA

Master of Science - Human Resources Management

Capella University
Minneapolis, MN

Skills

Customer service

Office management

Organizational skills

Office administration

Customer relations

Clear oral/written communication

Scheduling and calendar management

Payroll processing

Document management

Account reconciliation

Credit and collections

Scheduling

Inventory control

Staff management

Human resources

Administrative oversight

Training and coaching

Report preparation

Database administration

Technical support

Regulatory compliance

Vendor engagement

Budget management

Effective communication

Verbal and written communication

Phone and email etiquette

Certification

Certified Tester, Foundation Level Agile Tester (CTFLAT)

Certified Tester Foundation level (CTFL)

Timeline

QA Analyst

Guardian Life Insurance
12.2015 - 03.2020

Office Manager

Wh Petritsch Enterprises LLC

Business Analyst

Guardian Life Insurance

Bachelor of Science - Psychology

Desales University

Master of Science - Human Resources Management

Capella University
Pamela Frack