Pamela Fredricksen
Hastings,MN
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Housing Stability Case Manager
Minnesota Assistance Council for Veterans
Saint Paul, USA
04.2022 - 03.2026
- Worked remotely for 3 years
- Utilized programs Salesforce, Teams, Excel, and Word
- Coordinated housing resources for clients facing homelessness and housing instability.
- Assisted clients in completing applications for housing assistance programs.
- Developed individualized service plans to address client needs and goals.
- Maintained case files and documentation to ensure compliance with regulations.
- Advocated for clients in securing stable housing options within the community.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, installation of safety equipment.
- Remained up-to-date on all relevant policies governing subsidized housing programs.
- Monitored client progress towards established goals and objectives outlined in service plans.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Collaborated with other professionals to assess client needs.
- Tracked patient or client care and followed through to provide service effectiveness.
- Advised on policy development and assisted in community program implementation.
- Documented services and collected required data for evaluation.
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Collaborated with local agencies to provide comprehensive support services.
Private Caregiver
Self-Employed
Saint Paul, USA
10.2019 - 06.2022
- Returned to MN to live with and care for ailing mother.
- Coordinated and organized appointments to optimize patient care.
- Managed the distribution of medications and verified accuracy.
- Coordinated trips to ensure timely access to medical care.
- Completed all necessary ADL’s including grocery shopping, food prep, cleaning, laundry, and small repairs around the home.
- Communicated effectively with patient, and healthcare team members.
- Provided basic patient care, such as taking vital signs and administering medications.
- Monitored vital signs and reported abnormalities to nursing staff promptly
- Ensured environment was free from contamination during Covid
- Provided daily personal care. PT exercises and assistance with activities of daily living.
- Counseled and assisted her through the dying process, working closely with Brighton Hospice Group until her death June 20, 2022.
Administrative Assistant
Soukup Roofing LLC
Helotes, USA
01.2018 - 10.2019
- Coordinated office tasks, scheduled inspections, and managed calendar for roofing employees and clients, enhancing operational efficiency.
- Organized files, entered client information, and drafted proposals for necessary work in collaboration with USAA, ensuring accuracy and timeliness.
- Utilized QuickBooks to handle accounts receivable, ensuring timely invoicing and payments.
- Supported daily functions of a family-owned, Christian company dedicated to serving clients.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Assisted in preparing project documentation and client correspondence for roofing contracts.
Education
AAS Medical Office Professional - Medical Office Professional
Saint Paul Community College
Saint Paul, MN06-2013
Certified Nursing Assistant (CNA) and Automated External Defibrillator (AED) - Certified Nursing Assistance - State Licensed
American Red Cross
Saint Paul, MN12-2008
Certified Phlebotomist and Trained Medication Aide (TMA) - Phlebotomy
Century College Continuing Education
White Bear Lake, MN08-2008
Graduate - General Studies
Hill Murray High School
Maplewood, MNSkills
- Ability to work under pressure
- Attention to detail
- Team collaboration
- Relationship building
Attributes
- Sense of Humor
- Punctual
- Work Well Under Pressure
- Flexible
- High Attention to Detail
- Team Player
- Work Ethics
- Professional
- Customer Service Skills
Timeline
Housing Stability Case Manager
Minnesota Assistance Council for Veterans
04.2022 - 03.2026
Private Caregiver
Self-Employed
10.2019 - 06.2022
Administrative Assistant
Soukup Roofing LLC
01.2018 - 10.2019
AAS Medical Office Professional - Medical Office Professional
Saint Paul Community College
Certified Nursing Assistant (CNA) and Automated External Defibrillator (AED) - Certified Nursing Assistance - State Licensed
American Red Cross
Certified Phlebotomist and Trained Medication Aide (TMA) - Phlebotomy
Century College Continuing Education
Graduate - General Studies
Hill Murray High School