PAMELA FREEMAN
Wasilla
Summary
Dedicated Behavioral Health Professional with extensive personal and professional experience in the field, emphasizing client-centered services and fostering collaborative team environments. Expertise includes client communications, scheduling, intake processes, insurance and referral verification, and managing multi-line phones in high-stress situations while maintaining a calm demeanor to ensure efficient operations and high client satisfaction. Eager to leverage skills in a hands-on capacity within a dynamic and supportive workplace. Committed to enhancing the quality of care through effective teamwork and compassionate service delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Providence Health & Services
10.2024 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process using EMR EPIC
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and ensuring patient satisfaction through out the intake process
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information, including VA referrals
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Streamlined patient intake process, reducing wait times by implementing efficient data collection methods.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service in a friendly manner.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
VICE PRESIDENT
Griz Flooring Inc
03.2016 - 03.2020
- Acted as the company's representative on various social media platforms and during assignments.
- Managed billing, payroll, and product orders.
- Fostered positive relationships with employees, executives, and stakeholders.
- Advocated for company interests with regulatory entities, city representatives, and federal agencies.
- Streamlined supply chain processes, optimizing inventory management and reducing lead times.
- Analyzed market trends to inform product development and competitive positioning strategies.
- Oversaw financial planning and budgeting processes, ensuring alignment with corporate objectives.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
LABORER
Griz Flooring Inc
03.2016 - 03.2020
- Provided industry expertise to support coworkers in project completion.
- Supervised team members and aided in achieving project goals.
- Distributed tools, materials, and equipment to skilled workers across the state of Alaska.
- Prepared flooring materials for installation using relevant tools.
- Maintained clean and safe work environments, adhering to company and OSHA safety guidelines.
- Installed product and ensured customer satisfaction.
- Operated various hand tools and machinery to complete flooring projects efficiently.
EMT 3/Senior HSE Officer
Beacon OHSS
04.2011 - 12.2013
- Administered emergency medical care to patients in critical situations on an off shore level.
- Coordinated patient transport and ensured timely arrival to medical facilities with the Coast Guard.
- Evaluated treatment protocols, enhancing operational efficiency and patient outcomes.
- Responded swiftly to emergencies, demonstrating strong decision-making under pressure.
- Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care on off shore vessel
- Worked a 4 on 2 off schedule on a supply vessel with 50+ employees as the only medical provider often with little contact available to medical director making critical life saving decisions under pressure in a calm manner.
- Oversaw the HSE compliance during the grounding of the Kuluk, Shells offshore drilling rig and working with the salvage team to ensure a safe recovery.
EMT 3
Matanuska-Susitna Borough
01.2006 - 04.2011
- Provided emergency care to patients in pre-hospital settings, ensuring timely and effective treatment at an ASL level.
- Collaborated with healthcare professionals to assess patient conditions and implement care plans.
- Administered medications and performed advanced life support techniques during critical situations.
- Trained and mentored junior EMTs, enhancing team performance and service quality.
- Supervised 15 other employees
- Ensured PAR numbers for supply and inventory to main supply and 3 911 Advanced Life Support Ambulance Rigs, 1 supervisor rig and maintained service records.
- Awarded Life Saving Medal
- Educated community members on emergency preparedness and basic first aid techniques.
Education
Bachelor - Human Services
University of Alaska Anchorage
Anchorage, AK05-2024
AAS - Human Services
University of Alaska Anchorage
Anchorage, AK09.2023
Skills
- Former EMT-3 with 8 years of experience
- Highly dedicated, motivated, and reliable
- HSE Tech/Medic experience
- Proficient in billing, invoicing, payroll, and vital assessments
- Skills in EKG, JSA/Safety, Microsoft Word/Excel
- Capable of injections, blood draws, UA administration, and IVs
- Strong personnel management, safety/HSE, training, and mentoring
Certification
EMT Certification | 2008-05
WORK HISTORY
- Beacon OHSS | 2012-06-2014-12 | EMT-3/Remote Medic/HSE Tech Supervisor
- Heritage Family Medicine | Wasilla, AK | 2011-03-2012-06 | Medical Assistant
- Mat-Su Borough | Palmer, AK | 2006-05-2011-03 | EMT-3/Captain Logistics
- University of Alaska | Palmer, AK | Sept 10-Jan 12 | Lab Aid (Teaching EMT-2s)
Timeline
Intake Coordinator
Providence Health & Services
10.2024 - Current
VICE PRESIDENT
Griz Flooring Inc
03.2016 - 03.2020
LABORER
Griz Flooring Inc
03.2016 - 03.2020
EMT 3/Senior HSE Officer
Beacon OHSS
04.2011 - 12.2013
EMT 3
Matanuska-Susitna Borough
01.2006 - 04.2011
Bachelor - Human Services
University of Alaska Anchorage
AAS - Human Services
University of Alaska Anchorage
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