PAMELA FULLER
INLAND EMPIRE,CA
Summary
Experienced public health professional with a strong commitment to health equity and community well-being for over 15 years. Adept at designing and implementing outreach and research programs aimed at reducing health disparities. Proven track record of building strategic partnerships, managing large-scale health initiatives, and conducting thorough program evaluations to ensure measurable impact. Skilled in engaging diverse populations, fostering collaborative environments, and promoting access to quality care and education for underserved communities. Passionate about driving systemic change to achieve equitable health outcomes for all.
Overview
20
20
years of professional experience
Work History
Benefits Counselor - Per Diem
EOI Service Company, LLC
05.2024 - Current
- Provided knowledgeable advice on benefits matters such as eligibility and coverage
- Answered questions and built interest with friendly and knowledgeable support
- Maintain knowledge of insurance products, such as life, health, and voluntary benefits
- Accurately and thoroughly complete and submit all enrollment applications in compliance with data entry and data privacy policies and regulations
- Manage scheduled appointments for call center contact in a timely and efficient manner
Senior Benefits Specialist
Vita Insurance
04.2023 - 10.2023
- Utilized claims experience to draft preliminary cost modeling for Account Executives and VPs, pulled client census and other data sets, completed non-discrimination testing, drafted Form 5500 Series, provided billing reconciliation and more
- Obtained and integrated carrier materials including SBC, CBS, enrollment/changes into BenAdmin portals and/or client websites
- Set up new clients and updated existing client plans, carrier information, and rates for all employee-facing materials and presentations (e.g., Open Enrollment, New Hire Orientation)
- Ensured BenAdmin systems were updated and accurate; resolved file feed issues
- Provided both HR administration support and employee benefit support via email, phone and help desk tickets
Housing & Utilities Coordinator
Community Cares Partners
04.2021 - 12.2022
- Reviewed and processed over 3,000 applications for Oklahoma COVID-19 Emergency Rental Assistance federal funds totaling over $3.2M
- Partnered with the owners and landlords of apartment complexes and multi-family housing units to ensure tenants were not prematurely evicted
- Partnered with state utility companies such as Oklahoma Natural Gas, Oklahoma Gas & Electric Company and municipal water districts to ensure tenant utilities were active
- Gathered and organized materials to support operations; provided weekly feedback to senior leadership and ad hoc training to fellow team members
- Coached employees through day-to-day work and complex problems
Senior Client Engagement Manager
Cigna Healthcare
02.2017 - 04.2021
- Developed and implemented health initiatives and wellness programs to ensure members understood Cigna's products and services (e.g., health plans, pre-tax plans, dental plans, vision plans, EAP, life and disability)
- Presented benefit and wellness information onsite and virtually to clients including the City of Dallas, DFW Airport, Dallas Baptist University, Boeing (formerly Aviall) and more
- Collaborated with broker partners, employer CFOs and HR on insurance benefit options
- Worked with sales team on benefit proposals and insurance plan options
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
Regional Team Lead
Catapult Health
11.2013 - 04.2016
- Planned and delivered biometric screenings for clients including the State of Louisiana, Oklahoma State University, The Oklahoman, Ditch Witch, Sandridge Energy and others
- Monitored patient satisfaction surveys and troubleshot escalations
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Supervised team members to confirm compliance with set procedures and quality requirements
- Held weekly team meetings to inform team members on company news and updates
Account Supervisor
Chandler Chicco Public Relations Agency
11.2009 - 10.2013
- Triaged and monitored potential product and brand issues for clients including The Coca-Cola Company, Gerber, Pfizer and more
- Created and managed repository of crisis management messaging for Big Food, Big Soda and Big Pharma
- Executed events with non-profit partners including the American Academy of Pediatrics, American College of Sports Medicine, Academy of Nutrition and Dietetics and more.
- Partnered with account team director to drive long-term account planning, growth, and success
- Developed and deepened relationships with key customers (e.g., NYC Department of Health) by closely monitoring projects, providing information and resolving concerns
Health Management Consultant
Nationwide Better Health, FutureHealth
06.2007 - 11.2009
- Designed and implemented health and wellness programs for major food and manufacturing clients including Nestlé, Carolina Handling and Pentair
- Provided account management in productivity and case management services, employee
incentive administration/rewards and onsite health screenings - Co-managed budgets exceeding $1.5M, responsible for vendor relations, client invoices and annual forecasts
- Trained internal staff on proper client engagement and wellness program protocols
- Conducted research to create client reports and program strategy documents
Graduate Assistant & Project Facilitator
The Consultation Center at Yale
12.2005 - 05.2007
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations for the global health course, Community Health Program Planning, which focused on conducting community assessments, planning and designing programs
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments and exams
- Prepared lesson plans and taught curriculum designed to increase adolescent academic and
affective needs in 10 middle school classrooms to over 200 urban youth through the school year
Graduate Intern
Cleveland Department of Public Health
06.2006 - 09.2006
- Supported the Centers for Disease Control and Prevention Steps to a Healthier USA grant for the City of Cleveland by increasing diabetes, overweight/obesity and asthma awareness in the faith-based community and among university students in 36 Cleveland neighborhoods
- Collaborated with Case Western Reserve University and the City of Cleveland to share results with youth/teens from the Youth Risk Behavior Survey
- Gathered, reviewed, and summarized literature from scientific journals such as SciFinder and PubMed and produced graphs and other newsletters using Microsoft Publisher
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity
Patient Care Assistant/Nurse Assistant
Loma Linda Univ Medical Ctr & Community Care Rehab
08.2004 - 08.2005
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Upheld confidentiality requirements and regulatory compliance guidelines
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Planned, prepared, and served meals and snacks according to prescribed diets
Education
Certification - Certified Health Education Specialist
National Commission For Health Education
Bethlehem, PALife, Accident & Health License -
Oklahoma Insurance Department
Oklahoma City, OK06.2023
Certification - Blockchain Technology
Global Blockchain Initiative
Frankfurt, Germany05.2022
Master of Public Health - Social And Behavioral Sciences
Yale University
New Haven, CT01.2007
Bachelor of Science - Health Promotion And Disease Prevention
University of Southern California
Los Angeles, CA01.2004
Skills
- Data Modeling
- Vendor Management
- Stakeholder Management
- Benefit Plan Audits
- Program Management
- Contract Management
- Information Collection
- Resource Allocation
- Staff Management
- Emotional Intelligence
- Service Leader
- Collaboration
Accomplishments
- As a Regional Team Lead, supervised 75 biometric screening team members, including LPNs, RNs, NPs and other healthcare professionals across Oklahoma and Louisiana
- Managed project budgets exceeding $1.5M for major clients, projects and accounts
- Presented wellness programs and employee benefits to over 100 employers and community organizations, touching over 50K lives
Timeline
Benefits Counselor - Per Diem
EOI Service Company, LLC
05.2024 - Current
Senior Benefits Specialist
Vita Insurance
04.2023 - 10.2023
Housing & Utilities Coordinator
Community Cares Partners
04.2021 - 12.2022
Senior Client Engagement Manager
Cigna Healthcare
02.2017 - 04.2021
Regional Team Lead
Catapult Health
11.2013 - 04.2016
Account Supervisor
Chandler Chicco Public Relations Agency
11.2009 - 10.2013
Health Management Consultant
Nationwide Better Health, FutureHealth
06.2007 - 11.2009
Graduate Intern
Cleveland Department of Public Health
06.2006 - 09.2006
Graduate Assistant & Project Facilitator
The Consultation Center at Yale
12.2005 - 05.2007
Patient Care Assistant/Nurse Assistant
Loma Linda Univ Medical Ctr & Community Care Rehab
08.2004 - 08.2005
Certification - Certified Health Education Specialist
National Commission For Health Education
Life, Accident & Health License -
Oklahoma Insurance Department
Certification - Blockchain Technology
Global Blockchain Initiative
Master of Public Health - Social And Behavioral Sciences
Yale University
Bachelor of Science - Health Promotion And Disease Prevention
University of Southern California
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