Ziyah Thomas
Tallahassee,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Call Center Coordinator
EOI Service Company
08.2024 - Current
- Ensured seamless communication between departments by serving as a liaison between call center teams and management.
- Addressed escalated calls from customers professionally and efficiently with their subsequent complaints resolved effectively.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
Records Technician
Department of Education
12.2023 - 04.2024
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Performed support tasks for the Operations Unit, such as opening mail, batching transcripts, file numbering, etc.
OPS Personnel Aide
Department of Juvenile Justice
02.2023 - 11.2023
- Completed employment verifications for current/former employees(i.e start/hire date, position title, end date, full or part time, etc.)
- Completed disciplinary actions for current employees which includes entering the employees information and sending it back to the appropriate recipient.
- Assisting with public records request, redacting confidential information.
- Answering phones and forwarding calls to the appropriate individuals.
- Responded to emails accordingly by answering questions or forwarding.
Crew Member
McDonald's Fast Food Restaurant
11.2019 - 02.2022
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
High School Diploma -
James S. Rickards High School
Tallahassee, FLAssociate of Arts - Associate of Arts
Tallahassee State College
Tallahassee 12-2023
Associate of Science - Paralegal Studies
Tallahassee State College
Tallahassee, FL12-2025
Skills
Time Management
Adaptability
Organization Skills
Initiative
Problem- Solving
Effective Communication
Timeline
Call Center Coordinator
EOI Service Company
08.2024 - Current
Records Technician
Department of Education
12.2023 - 04.2024
OPS Personnel Aide
Department of Juvenile Justice
02.2023 - 11.2023
Crew Member
McDonald's Fast Food Restaurant
11.2019 - 02.2022
High School Diploma -
James S. Rickards High School
Associate of Arts - Associate of Arts
Tallahassee State College
Associate of Science - Paralegal Studies
Tallahassee State College
Similar Profiles
PAMELA FULLERPAMELA FULLER
Benefits Counselor - Per Diem at EOI Service Company, LLCBenefits Counselor - Per Diem at EOI Service Company, LLC
MONIQUE L WILLIAMSMONIQUE L WILLIAMS
Per Diem Benefits Counselor at EOI Service CompanyPer Diem Benefits Counselor at EOI Service Company
BENEFIT EDUCATORBENEFIT EDUCATOR
Employee Benefits Specialist at EOI Service CompanyEmployee Benefits Specialist at EOI Service Company