Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberlee Jaylyn Johnson

Cartersville,Georgia

Summary

Motivated and detail-oriented college student with a strong background in customer service and administrative roles. Proficient in communication, team leadership, and various technology applications. Demonstrated success in managing multiple tasks simultaneously and enhancing operational efficiency through strategic assistance. Certified Notary Public eager to apply organizational, interpersonal, and administrative skills in a fast-paced professional environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Center Coordinator

Cabins For You
06.2024 - Current
  • Dispatch across states to our other properties, admin work in office to properly handle all reservations, as well as conducting bi-weekly team meetings to discuss our ratings and how we can be more productive as a team. I also trained new employees on company policies and procedures, resulting in improved performance and customer satisfaction. Monitored and helped improve KPI’s for each department (Key Performance Indicators).

Customer Care Agent

Cabins For You
03.2021 - 06.2024
  • Use communication skills in the Guest Relations department to answer the phone systems and assist guests with any questions and/or issues about their stay. Used computer apps for communication such as Microsoft Excel, Word, Teams, Office, Forms, etc. to keep an open line of communication with co-workers, as well as our guests.

Assistant Teacher

Sunshine House Learning & Development Center
01.2020 - 03.2021
  • Supervise children while in care, properly prepare meals/snacks, change diapers for toddlers, construct a daily routine of learning tactics, keep reports of children’s progress, create “daily sheets” to represent the child’s day.

Sales Representative

Prep Baseball Report
01.2019 - 03.2021
  • Insert inventory into the system, representing the company by modeling their gear, helping decide what inventory sells or not so numbers on new inventory can be altered, deal with sales and returns by customers.

Assistant Teacher

Tomorrow’s Child LDC
01.2019 - 01.2020
  • Supervise children while in care, properly prepare meals/snacks, change diapers for toddlers, construct a daily routine of learning tactics, keep reports of children’s progress, create “daily sheets” to represent the child’s day.

Crew Member

Chicken World
01.2016 - 01.2017
  • Greet customers upon arrival, answer any questions or concerns a customer may have, take orders to customers satisfaction, maintain a clean and stocked dining room/service area, ensure of clean restrooms, and occasionally cook/prep food.

Education

Certification - Real Estate Agent

GA MLS College

Certificate - Human Resources Management

Georgia Northwestern Technical College
05.2025

Degree - Early Childhood Education

Georgia Highlands College
01.2021

Diploma -

Cartersville High School
01.2019

Certificate - Notary Public

Skills

  • -Active listening, communication, customer service, computer skills (looking to expand), problem-solving, time management
  • -Excel
  • -Microsoft
  • -Property Management Software

Certification

Certified Notary Public

Timeline

Call Center Coordinator

Cabins For You
06.2024 - Current

Customer Care Agent

Cabins For You
03.2021 - 06.2024

Assistant Teacher

Sunshine House Learning & Development Center
01.2020 - 03.2021

Sales Representative

Prep Baseball Report
01.2019 - 03.2021

Assistant Teacher

Tomorrow’s Child LDC
01.2019 - 01.2020

Crew Member

Chicken World
01.2016 - 01.2017

Certification - Real Estate Agent

GA MLS College

Certificate - Human Resources Management

Georgia Northwestern Technical College

Degree - Early Childhood Education

Georgia Highlands College

Diploma -

Cartersville High School

Certificate - Notary Public

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Kimberlee Jaylyn Johnson