MONIQUE L WILLIAMS
Rosharon,TX
Summary
Experienced Financial professional well-versed in reviewing company benefits and beneficiary details. Processes paperwork and researches and resolves issues with minimal oversight. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Per Diem Benefits Counselor
EOI Service Company
07.2023 - Current
- Provided subject matter expertise on eligibility, coverage and other benefits matters.
- Provided knowledgeable advice on benefits matters such as eligibility and coverage.
- Managed processing of benefits funding for account types like HSA and FSA.
- Reviewed, evaluated and modeled benefit trends.
- Explained advantages and limitations of different benefit programs and policies.
- Answered questions and built interest with friendly and knowledgeable support.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Implemented open enrollment system to streamline benefits processes for employees.
Social Studies Teacher
Fort Bend Independent School District
07.2022 - 11.2022
- Gathering learning materials, resources and preparing lesson plans
- Setting and achieving curriculum objectives
- Analyzing and helping students work on their strengths and weaknesses
- Reviewing and evaluating students' progress
- Attending parents-teacher meetings and discussing student's growth
- Establishing positive classroom learning environment
- Ensuring that students have appropriate learning aids and textbooks
- Attending staff meetings and participating in various training programs
- Helping students prepare for debates or any other extra curriculum activities
- Maintain accurate records of students' grades
- Keeping up-to-date with current events and happenings
Certified Electronic Reporter
ESQUIRE DEPOSITION SOLUTIONS
04.2022 - 07.2022
- Facilitated remote court proceedings
- Administered Oath and Affirmation of witnesses or deponents
- Ensured all parties spoke clearly and without over talking to provide a clear legal transcript
- Provide read back or play backs as requested
- Track exhibits to ensure accurate chronological or alphabetical order
- Notate key words and unique spellings while digitally recording the proceedings
- Submit recording and documentation of proceedings to be transcribed
Digital/Electronic Reporter
STORYCLOUD
09.2021 - 03.2022
- Facilitated remote court proceedings
- Administered Oath and Affirmations
- Ensured all parties spoke clearly and without over talking
- Provide read back or play backs as requested
- Track exhibits to ensure accurate chronological or alphabetical order
- Notate key words and unique spellings while digitally recording proceedings
- Submit recording and documentation of proceedings to be transcribed
Long Term Substitute Teacher
ARLINGTON INDEPENDENT SCHOOL DISTRICT
01.2019 - 05.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Organized lesson plans using teaching software for long-term interim assignments.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Recovery and Remarketing Manager
BRITE FINANCIAL
07.2017 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Commercial Underwriter
CREDIBLY
08.2015 - 07.2017
- Assisted in resolving problems that may arise on pending contracts as it pertains to Regulation Z (Truth in Lending)
- Determine client's ability to repay, based on analysis of the client's cash flow statement, tax returns, and other financial information while maintaining compliance with Regulation B
- Assist with securing syndication patterns on loans over $175k and in high-risk areas in the United States
- Determine whether the proposed loan will conform to the lending policy
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Review merchant cash advance, direct business loan and business expansion loan contracts and file UCC's with appropriate states
- Comply with all banks policies, procedures, state and federal banking laws and regulations including Bank Secrecy Act, Anti- Money Laundering, Office of the Comptroller of the Currency (OCC), USA Patriot Act and Office of Foreign Assets Control (OFAC)
Underwriter/Senior Credit Analyst
TD AUTO FINANCE
03.2013 - 04.2015
- Underwrite Personal and Business loans on units up to $250,000
- Perform detailed verification and documentation for all applications that meet approval criteria
- Ensure compliance to all corporate standards, processes and procedures
- Assist customers and funding department with contract problems and funding issues
- Engage in credit training, personnel development and coaching exercises
- Maintain sound knowledge of market activity, practices, and business/industry practices as it impacts credit quality and origination activity
- Daily and weekly departmental staffing
Education
Master of Business Administration - Business Administration And Management
Keller Graduate School of Management
Oak Brook, ILBachelor of Arts - Political Science
Oakland University
Rochester, MISkills
- Benefits Understanding
- Explaining Policies
- Open Enrollment Procedures
- New Employee Enrollment
- Benefits Explanation
- Proficient in BSwift
- Proficient in Selerix
Certification
- Licensed Life, Accident,Health and HMO (TX, AR, IL, MI, MS, OH,TN)
- State Of Texas Notary Public
- State of Texas Remote Online Notary
Timeline
Per Diem Benefits Counselor
EOI Service Company
07.2023 - Current
Social Studies Teacher
Fort Bend Independent School District
07.2022 - 11.2022
Certified Electronic Reporter
ESQUIRE DEPOSITION SOLUTIONS
04.2022 - 07.2022
Digital/Electronic Reporter
STORYCLOUD
09.2021 - 03.2022
Long Term Substitute Teacher
ARLINGTON INDEPENDENT SCHOOL DISTRICT
01.2019 - 05.2020
Recovery and Remarketing Manager
BRITE FINANCIAL
07.2017 - 01.2019
Commercial Underwriter
CREDIBLY
08.2015 - 07.2017
Underwriter/Senior Credit Analyst
TD AUTO FINANCE
03.2013 - 04.2015
Master of Business Administration - Business Administration And Management
Keller Graduate School of Management
Bachelor of Arts - Political Science
Oakland University
- Licensed Life, Accident,Health and HMO (TX, AR, IL, MI, MS, OH,TN)
- State Of Texas Notary Public
- State of Texas Remote Online Notary
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