Tyshemala Singleton
Morrow,GA
Summary
Objective Proficient in the medical field with front and back office experience. Seeking to obtain a full time position with a dynamic association where I can utilize professionalism and experience to make a distinction. I am certain that I can convey new vitality to group and give noteworthy commitment to the association’s achievement. Communication Dedicated to providing excellent care to patients and to working with physicians Organized and professional, as well as presenting a friendly, caring, and positive attitude Customer focused and a team worker Highly organized with superb communication skills
Overview
13
13
years of professional experience
1
1
Certification
Work History
Benefits Counselor
Aids Healthcare Foundation, AHF
Atlanta, GA
11.2021 - Current
- · Certified application counselor for insurance
- · Coordinate open enrollment for insurance benefits for patients
- · Assist and Enroll individual/organizations into appropriate insurance plans through marketplace and help with eligibility forms
- · Manage caseload of over 100 patients
- · Serve as lead benefits counselor
- · Build relations and partnership with other organizations
- · Appeal decisions made by Department of Public Health and Insurance Companies
- · Inform patient of benefits and financial options as it pertains to their healthcare and benefits needs
- · Collect and submit proper documentation for AIDS Drug Assistance Program (ADAP) and Health Insurance Continuation Program (HICP) to Department of Public Health in timely fashion
- · Provide support to patients, families, and healthcare providers, as it regards to benefits and to ensure patient satisfaction and quality of care
- · Linked patient to different resources and agencies based on needs
- · Experience with managing healthcare records with Electronic Medical Records
- · Experience with billing and coding
- · Reconciling Patient Accounts
- . Provided knowledgeable advice on benefits matters such as eligibility and coverage.
- . Answered questions and built interest with friendly and knowledgeable support.
- . Collected documents and checked applications for completeness before submission.
- Provided knowledgeable advice on benefits matters such as eligibility and coverage
- Answered questions and built interest with friendly and knowledgeable support
Atlanta diabetes
01.2009 - Current
- Prepare patients for examinations, record vital signs, and test results, administer medications and any prescribed treatments
- Record patients’ histories and verify any necessary information
- Obtain blood pressures, take temperatures, and weight as required before and after treatments and examinations
- Perform general front desk duties including scheduling appointments, record keeping, filing, answering phones, managing and purchasing supplies, as well as maintaining infection control at all times
- Provide patients with information regarding their treatment and answer any questions
- Responsible for maintaining safety and sanitation of environment prior to patients’ admissions and treatments
- Perform lab work and assist physicians as needed to treat patients with various medical conditions
- Used Microsoft Word and other software tools to create documents and other communications
- Led projects and analyzed data to identify opportunities for improvement
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Developed team communications and information for meetings
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Created plans and communicated deadlines to ensure projects were completed on time
Education
Associate Degree in Nursing - Nursing
Atlanta Technical College
Atlanta, GARadiology LLC: X-Ray Operator Diploma -
GE Healthcare
Atlanta, GA2014
Diploma - Medical Assisting
Everest Institute
Jonesboro, GA2009
Phlebotomy
Chattahoochee Technical College
Marietta, GA03.2005
Skills
- Researching issues
- Managing enrollments
- Paperwork processing
- Benefits understanding
- Coordinating documents
- Open enrollment procedures
- RYAN WHITE PART A AND B
- Account reconciliation
- Preparing reports
- Industry knowledge
Certification
CPR certified, and Medical Terminology
Radiology LLC: X-Ray Operator Certification
How to Deliver Exceptional Customer Service Certification
Timeline
Benefits Counselor
Aids Healthcare Foundation, AHF
11.2021 - Current
Atlanta diabetes
01.2009 - Current
Associate Degree in Nursing - Nursing
Atlanta Technical College
Radiology LLC: X-Ray Operator Diploma -
GE Healthcare
Diploma - Medical Assisting
Everest Institute
Phlebotomy
Chattahoochee Technical College