Pamela Gawne
Traverse City,MI
Summary
At Munson Medical Center, I excelled as a Patient Access Representative, mastering patient confidentiality and conflict resolution. My adeptness in database management and empathetic communication significantly enhanced patient satisfaction. I fostered teamwork, ensuring a positive work environment and streamlined the registration process showcasing my commitment to quality care and operational efficiency.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Munson Medical Center
2006.11 - 2010.11
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
Associate Of Applied Science - Business
NMC
Traverse City, MI09.1996
Skills
- Customer Service
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Problem-Solving
- Registration management
- Training Coordination
- Registration and Scheduling
- Database Search and Data Entry Skills
- Patient Confidentiality and Data Security
- Conflict Resolution
- Word Processing
Timeline
Patient Access Representative
Munson Medical Center
2006.11 - 2010.11
Associate Of Applied Science - Business
NMC
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