Pamela Giambelluca
Buffalo,NY
Summary
Dynamic and dedicated professional with experience at The Plaka Restaurant and Tops Friendly Markets. Proven ability in guest relations and safe food handling, ensuring exceptional customer satisfaction. Skilled in order management and menu memorization, consistently delivering high-quality service in fast-paced environments. Committed to maintaining cleanliness and efficiency while fostering positive customer experiences.
Overview
1
1
year of professional experience
Work History
Waitress
The Plaka Restaurant
01.2019 - 04.2019
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Bakery Sales Associate
Tops Friendly Markets
10.2017 - 01.2019
- Offered every customer exceptional service and learned regular customers' preferences.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Educated customers about quality of baked goods to inspire continued support of brand and company mission.
- Operated commercial mixers, ovens, and bread slicers.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Stocked and faced bakery cases with daily offerings.
- Maintained safe food handling standards at all times.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Education
Bio-chem Major
Hutchinson Central Technical High School
Buffalo, NY06.2004
Skills
- Dining area maintenance
- Dish preparation
- Food inspection
- Order management
- Menu memorization
- Safe food handling
- Guest relations
- Basic math
- Daily specials memorization
- Time management
- Ordering procedures
- Customer service
- Accurate money handling
- Physical stamina
- Active listening
- Attention to detail
Timeline
Waitress
The Plaka Restaurant
01.2019 - 04.2019
Bakery Sales Associate
Tops Friendly Markets
10.2017 - 01.2019
Bio-chem Major
Hutchinson Central Technical High School
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