Pamela Glenn
Winder,Ga
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
19
19
years of professional experience
Work History
Customer Service Agent
Chico's FAS, Inc.
Winder, Ga
11.2021 - 09.2023
- I answered calls from customers
- I would assist them with any need they might have
- From placing an order to delivery issues
- I would also set up and assist with updating accounts
- Did this while keeping a average of 98% adherence
- I am also trained on sales-force.
Customer Service Agent
4ES LLC
09.2020 - 06.2021
- This had been a remote assignment that I had scheduled Covid 19 vaccinations for Walgreens
- Assisted customer in getting an appointment that would be covenant for them.
Delivery Manager
United States Postal Service
Dacula, Ga
03.2005 - 09.2020
- Make special arrangements for the delivery and collection Conduct audits of employee flexible accountability Evaluate and make minor adjustments to delivery routes to conform to changes in volume, patronage, and building management Maintaining information files and processing paperwork Make recommendations to improve operations Worked with local/state law enforcement fugitive apprehension Order and verify postage stamps as well as other merchandise in order to maintain sufficient supplies that are to be sold to customers
- Hired employees and coordinate training Ensured payroll compliance with regulatory structure and oversaw more than 75 day & evening shift personnel Trained employees for policies, programs, and processes Created holistic and time efficient solutions to solve customer issues
Education
Associate of Arts - Baking And Pastry Arts
Clearfield Utah J.C.
01-1988
GED -
Mapleton HS
Thorton, Colorado03-1987
Skills
- Case Management
- Information Verification
- Payment Processing
- Account Management
- Order Placement
- Outstanding communication skills
- Customer Service
- Inbound Customer Service
- Problem Resolution
- Customer Relations
- Delivery Tracking
- Escalation management
- Billing Inquiries
- Complaint Handling
- Returns processing
- Customer Relationship Management (CRM)
- Database Research
- Returns and exchanges
- Customer Complaint Resolution
- Inbound Call Management
- De-Escalation Techniques
- Information Updates
- Upselling
- Documentation And Reporting
Training
- Cyborg security
- Diversity
- HIPPA
- Time keeping
- Hazardous material safety
Affiliations
- When not putting %100 in my work, I love to work in my garden.
Accomplishments
- When I had been training in the art of Baking. I had won 2nd place in the Food Fair. Only to be beaten out by a cooked pig.
References
References available upon request.
Timeline
Customer Service Agent
Chico's FAS, Inc.
11.2021 - 09.2023
Customer Service Agent
4ES LLC
09.2020 - 06.2021
Delivery Manager
United States Postal Service
03.2005 - 09.2020
Associate of Arts - Baking And Pastry Arts
Clearfield Utah J.C.
GED -
Mapleton HS
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