Kristin Gooch
Hillsborough,NC
Summary
Dedicated Certified Medical Assistant with expertise in HIPAA compliance, patient scheduling, and clinical documentation. Committed to enhancing patient experiences while ensuring adherence to regulations and improving workflow efficiency.
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant
UNC Health Care
Morrisville, NC
10.2019 - Current
- Administered patient care and assisted with clinical procedures to enhance overall patient experience.
- Coordinated patient scheduling and managed electronic health records for improved workflow efficiency.
- Led training sessions on new software tools, improving staff proficiency and increasing operational efficiency.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
Certified Medical Assistant
Emerge Ortho
Apex, NC
04.2019 - 10.2019
- Managed patient scheduling and coordinated appointments to streamline clinic operations.
- Assisted with patient intake, ensuring accurate medical histories and documentation.
- Administered medications and vaccinations as per physician directives, maintaining compliance with safety protocols.
- Educated patients on treatment plans and preventative care to promote health literacy.
- Mentored junior staff on clinical procedures and best practices for patient care delivery.
- Collaborated with interdisciplinary teams to develop comprehensive patient care strategies.
- Conducted quality assurance audits to ensure adherence to regulatory standards and best practices in healthcare delivery.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Certified Medical Assistant
Orange Family Medical Group
Hillsborough, NC
08.2013 - 04.2019
- Educated patients on treatment plans, medications, and preventative care to promote informed healthcare decisions.
- Trained new staff on office procedures and best practices to improve team performance and service delivery.
- Streamlined inventory management for medical supplies, reducing waste and optimizing stock levels for clinical needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
BBA - Health Care Administration
Appalachian State University
Boone, NC12.2026
Associate of Science - Science
Johnston Community College
Smithfield, NC05.2020
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Medication administration
- Inventory and supply management
- Conflict resolution
- Basic life support
- Workflow organization
- Customer service
- EMR / EHR
- Immunization administration
Timeline
Certified Medical Assistant
UNC Health Care
10.2019 - Current
Certified Medical Assistant
Emerge Ortho
04.2019 - 10.2019
Certified Medical Assistant
Orange Family Medical Group
08.2013 - 04.2019
BBA - Health Care Administration
Appalachian State University
Associate of Science - Science
Johnston Community College