Pamela Gray
Dallas
Summary
Dedicated Patient Service Representative with over 6 years of experience in healthcare administration. Known for strong attention to detail and cross-cultural sensitivity, effectively managing patient inquiries and streamlining appointment processes to improve access to care.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
Optum
Lewisville
01.2025 - 01.2026
- Streamlined appointment scheduling and managed patient inquiries to enhance patient access to care.
- Answered incoming calls professionally to ensure clear and effective communication with patients.
- Provided comprehensive information on services and benefits to support informed patient decisions.
- Maintained accurate patient records utilizing electronic health record systems.
Patient Service Representative
USMD Call Center
Dallas
01.2018 - 02.2024
- Facilitated appointment scheduling and addressed patient inquiries to enhance service experience.
- Maintained accurate patient records using electronic health record systems.
- Coordinated with healthcare providers to address and resolve patient concerns effectively.
- Responded to incoming calls professionally to assist callers with inquiries. in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Verified patient records and updated electronic system to ensure accurate patient registration.
Medical Assistant
Texas Health Resoures
Dallas
10.1999 - 2018
- Administered medications and educated patients on treatment plans to enhance understanding and compliance.
- Administered injections, medications, and treatments according to physician instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted healthcare providers with patient examinations and procedures.
- Collected lab specimens and performed basic diagnostic tests.
- Coordinated referrals to specialists and community resources to ensure comprehensive patient care.
- Scheduled patient appointments and managed follow-up communications.
- Prepared and maintained medical records and patient documentation.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Medical Assistant - Medical Assistance
America Trade Institute
Dallas, TX10-1998
High School Diploma -
Topeka High School
Topeka, KS08-1976
Skills
- Appointment scheduling
- Scheduling appointments
- Patient record management
- Electronic health records
- Insurance verification
- Insurance verifying
- Data entry proficiency
- Infection control
- Patient financial counseling
- Attention to detail
- Medical terminology
- Physician order interpretation
- Verbal communication
- Verbal and written communication
- Professional demeanor
- Office administration
- Cross-cultural sensitivity
- Office administration
- Front desk supervision
- Sterilization procedures
- Payment processing
Timeline
Patient Service Representative
Optum
01.2025 - 01.2026
Patient Service Representative
USMD Call Center
01.2018 - 02.2024
Medical Assistant
Texas Health Resoures
10.1999 - 2018
Medical Assistant - Medical Assistance
America Trade Institute
High School Diploma -
Topeka High School