PAMELA GUANCHEZ
Miami,Florida
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
LNC INSURANCE PROVIDERS
DORAL, FL
11.2020 - Current
- Processed new policy applications and updated existing policy documents.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Answered inbound calls, chats and emails to facilitate customer service.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Cast Member
Walt Disney World
ORLANDO , FL
04.2023 - 08.2023
- Performed cashier duties such as ringing up sales, processing payments, and counting money.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared concession stands by restocking food items, beverages, condiments.
- Prepared beverages and served food to customers.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Participated in physical inventories of stock on hand periodically.
- Collaborated with other departments to ensure smooth operations within the organization.
Crew Member
JUMPIN JAMBOREE
DORAL, FL
08.2019 - 07.2020
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Science - Dental Hygiene
Miami Dade College
Miami, FL08-2025
High School Diploma -
JOHN A FERGUSON
Miami, FL05-2019
Skills
- Account updating
- Active listening
- Professional telephone demeanor
- Team collaboration
- Customer service
- Scheduling
- Complaint handling
- Bilingual
Timeline
Cast Member
Walt Disney World
04.2023 - 08.2023
Customer Service Representative
LNC INSURANCE PROVIDERS
11.2020 - Current
Crew Member
JUMPIN JAMBOREE
08.2019 - 07.2020
Associate of Science - Dental Hygiene
Miami Dade College
High School Diploma -
JOHN A FERGUSON
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