Pamela Marites Guinto
Lemon Grove,CA
Summary
Compassionate Case Manager and student working towards a Master's in Social Work accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
4
4
years of professional experience
Work History
Permanent Supportive Housing (PSH) Case Manager
Interfaith Community Services Inc.
San Diego, CA
10.2022 - Current
- Assisted clients with obtaining and maintaining Permanent Supportive Housing (PSH).
- Provided emergency food, clothes, and other items to clients.
- Collaborated with other professionals to assess client needs.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Educated clients on options to assist in making informed decisions.
- Documented services and collected required data for evaluation.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Tracked patient or client care and followed through to provide service effectiveness.
- Provided information to access financial assistance, legal aid or housing.
- Investigated child abuse or neglect cases and exercised protective actions when necessary.
Housing Case Manager
Alpha Project
San Diego, CA
08.2022 - 10.2022
- Assessed eligibility of applicants in accordance with predetermined criteria to add them to the community cue in Clarity.
- Assist clients with obtaining legal documents such as Birth Certificate, Social Security Card, California ID, and/or Passport.
- Gathered community resources and coordinated referrals to obtain services.
- Documented services and collected required data for evaluation.
- Counseled patients on ongoing basis to assist with challenges.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Assisted clients with permanent housing transitions.
- Found affordable housing options for individuals who are eager to self exit the shelter.
Case Manager
Telecare Corporation
San Diego, CA
03.2022 - 07.2022
- Work on an Assertive Community Treatment (ACT) level team and visiting our members on a weekly or biweekly basis.
- Developed appropriate care plans for at-risk individuals who live with Schizoaffective Disorder, Bipolar Disorder, and/or Schizophrenia (often in conjunction with Substance Use Disorder).
- Coordinated support services and optimized communication between healthcare workers and patients.
- Informed patients and families of treatment options, medications and at-home care strategies.
Reviewed treatment plans against individual goals and healthcare standards. - Assessed cases for instances of abuse and neglect and took appropriate action.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Protected patient data in alignment with HIPAA privacy protocols.
- Identified strengths and opportunities for staff improvement based on audit results.
Psychosocial Rehabilitation Specialist
Turning Point Crisis Center
San Diego, CA
01.2022 - 03.2022
- Coordinated with the nurse to initiate personalized treatment plans for patients.
- Communicated with residents to facilitate goal planning and assisted in evaluating treatment goals.
- Maintained thorough clinical treatment notes.
- Supported and counseled clients with drug and alcohol addiction.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Developed client treatment plans based on research, clinical experience and client histories.
- Prioritized and organized tasks to efficiently accomplish service goals.
Work Study Office Assistant
The San Marco Veterans Center
San Marcos, CA
01.2021 - 07.2021
- Greeted office Veteran clients, provided information and directed to appropriate personnel for maximum team efficiency.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Supported office document needs, including scanning documents and routing business correspondence.
- Adhered to strict security protocols to protect confidentiality of all data.
- Monitored office supply use and stock levels, placing replenishment orders as needed.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
- Developed organizational filing systems for confidential customer records and reports.
- Scheduled meetings for the Counselors and coordinated materials to be distributed to all attendees.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Receptionist
The San Bernardino Veterans Center
San Bernardino, CA
11.2019 - 03.2020
- Worked closely with store manager to maintain day-to-day operations.
- Oversaw clinic administration, including financial management, recruitment and human resources.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Worked with Military Veterans to accommodate their mental health needs by connecting them to the appropriate resources and licensed professionals.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
Education
Master of Arts - Social Work
Arizona State University
Tempe, AZ07-2025
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA06.2021
High School Diploma -
Great Oak High School
Temecula, CA06.2017
Skills
- Professional and Mature
- Database entry
- Team collaboration
- Collaboration
- Focused and disciplined
- Emotional awareness
- Substance abuse specialized care
- People skills
- Active listening
- Patient assessment
- Community outreach
Timeline
Permanent Supportive Housing (PSH) Case Manager
Interfaith Community Services Inc.
10.2022 - Current
Housing Case Manager
Alpha Project
08.2022 - 10.2022
Case Manager
Telecare Corporation
03.2022 - 07.2022
Psychosocial Rehabilitation Specialist
Turning Point Crisis Center
01.2022 - 03.2022
Work Study Office Assistant
The San Marco Veterans Center
01.2021 - 07.2021
Receptionist
The San Bernardino Veterans Center
11.2019 - 03.2020
Master of Arts - Social Work
Arizona State University
Bachelor of Arts - Psychology
University of California, Riverside
High School Diploma -
Great Oak High School
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