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Pamela Hanscel
Wiggins,MS
Summary
Experienced customer service cashier known for reliability and attention to detail. Skilled in resolving customer complaints and enhancing loyalty through exceptional service. Committed to maintaining organized workspaces and contributing positively to team dynamics.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
McDonald's
Wiggins, MS
11.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Adapted quickly to changing menu items and promotions to provide accurate information to customers.
- Assisted in training new team members on cash register operations and customer interaction protocols.
Customer Service Cashier
McDonald's
Cantonment, FL
03.2023 - 03.2024
- Collaborated with team members to meet daily operational goals and improve service speed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Team Member Cashier
GetGo Gas Station
Columbus, OH
02.2022 - 03.2023
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale system, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of store environment, ensuring compliance with safety standards.
- Assisted in inventory management, restocking shelves to optimize product availability.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Online Personal Shopper
Walmart
Columbus, OH
03.2020 - 02.2022
- Utilized Walmart's online platform to efficiently manage product selections and order fulfillment.
- Collaborated with inventory teams to ensure availability of popular items for online shoppers.
- Streamlined order processing workflows, reducing turnaround time for customers significantly.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Customer Service Cashier
McDonald's
Columbus, OH
03.2018 - 02.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Collaborated with team members to maintain smooth operations during peak hours.
- Used POS system to enter orders, process payments and issue receipts.
Merchandise Processor
Mast Global
Columbus, OH
08.2018 - 11.2018
- Processed incoming merchandise, ensuring accurate sorting and categorization.
- Operated inventory management systems to track stock levels and product availability.
- Maintained cleanliness and organization of processing area for optimal workflow efficiency.
- Collaborated with team members to enhance productivity and streamline operations.
- Conducted quality inspections on received goods, identifying discrepancies and facilitating returns when necessary.
- Implemented process improvements that enhanced accuracy in order fulfillment and reduced errors.
- Resolved discrepancies between invoices and received goods, minimizing financial losses for the company.
- Ensured proper labeling and tagging of merchandise upon receipt, facilitating seamless integration into the store''s inventory system.
- Collaborated with team members to unload shipments quickly and accurately.
- Maintained accurate records of received goods, contributing to efficient inventory management.
- Operated warehouse equipment safely and efficiently, maintaining smooth daily operations in the receiving department.
Order Filler
JCPenny Logistics
Columbus, OH
10.2017 - 01.2018
- Managed order picking and packing processes to ensure timely fulfillment of customer requests.
- Conducted inventory checks to maintain accurate stock levels and reduce discrepancies.
- Collaborated with team members to streamline workflows and improve overall productivity.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Ensured customer satisfaction with accurate order assembly, addressing any discrepancies promptly and professionally.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma -
Grandview Heights High School
Columbus, OHHigh School Diploma -
Fort Hayes Career Center
Columbus, OHSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Product knowledge
- Customer focus
- POS system operation
- Merchandise restocking
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Conflict resolution
- Point-of-sale system
- Honest and dependable
- Accuracy and attention to detail
Interests
Timeline
Customer Service Cashier
McDonald's
11.2025 - Current
Customer Service Cashier
McDonald's
03.2023 - 03.2024
Team Member Cashier
GetGo Gas Station
02.2022 - 03.2023
Online Personal Shopper
Walmart
03.2020 - 02.2022
Merchandise Processor
Mast Global
08.2018 - 11.2018
Customer Service Cashier
McDonald's
03.2018 - 02.2020
Order Filler
JCPenny Logistics
10.2017 - 01.2018
High School Diploma -
Grandview Heights High School
High School Diploma -
Fort Hayes Career Center