Pamela Hatmaker
Atmore,AL
Summary
Dynamic leader with extensive experience at Burger King, excelling in customer service and satisfaction. Proven track record in cost control and team building, enhancing operational efficiency. Successfully implemented strategies that increased sales by 15%. Skilled in conflict resolution and financial reporting, driving business growth, and fostering a positive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Popeyes® Louisana Kitchen
09.2025 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Restaurant Manager
CIEDA
04.2020 - 06.2025
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
Assistant Manager/Server Supervisor
Sunny Street Cafe
08.2013 - 05.2018
- Conducted performance evaluations and provided constructive feedback to employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
General Manager
Burger King
01.2009 - 06.2013
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Diploma -
Fairhope High
Fairhope, AL05-1985
Auburn University
Auburn, Alabama, ALSkills
- Sales monitoring
- Recruiting and interviewing
- Financial reporting
- Cost control
- Workplace safety compliance
- Customer service and satisfaction
- Coaching and mentoring
- Reporting and documenting
- Performance evaluation
- Staff training and development
- Decision-making
- Employee supervision
- Verbal and written communication
- Money handling
- Task delegation
Certification
Food safety first/ Manager certification
Timeline
Assistant Manager
Popeyes® Louisana Kitchen
09.2025 - Current
Restaurant Manager
CIEDA
04.2020 - 06.2025
Assistant Manager/Server Supervisor
Sunny Street Cafe
08.2013 - 05.2018
General Manager
Burger King
01.2009 - 06.2013
High School Diploma -
Fairhope High
Auburn University