Pamela Helman
Parkersburg
Summary
Dynamic General Manager with a proven track record at Holiday Inn Express and Suites, excelling in P&L management and problem resolution. Successfully developed strategies that boosted sales and fostered employee loyalty, while cultivating strong client relationships. Adept at training staff and enhancing customer service, ensuring operational excellence and financial stability.
Overview
1
1
Certification
Work History
General Manager
Holiday Inn Express and Suites
2007 - 2025
- Managed budget implementations, employee reviews and training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability.
- Managed budget development and forecasting
Hotel Training-Site Development
MPH Developers
2006 - 2007
- Analyzed problems and worked with teams to develop solutions.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
General Manager
PM Company
1995 - 2006
- Implemented operational strategies and effectively built customer and employee loyalty.
- Budget development and implementation.
- Hiring Staff
Front Desk Manager, Director of Sales
Jean Burkhammer - Co-Owner
1979 - 1995
- Cheeked in and out customers, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures.
Education
No Degree - Physical Education
Marshall University
Huntington, WVSkills
- Problem resolution
- Customer service
- P&L management
- Sales expertise
- Staffing
Certification
- Certified General Manager, IHG - 2007
Timeline
General Manager
Holiday Inn Express and Suites
2007 - 2025
Hotel Training-Site Development
MPH Developers
2006 - 2007
General Manager
PM Company
1995 - 2006
Front Desk Manager, Director of Sales
Jean Burkhammer - Co-Owner
1979 - 1995
No Degree - Physical Education
Marshall University
IHG Quality and Excellence Award 2017, 2018
Top 5% of IHG Hotels nationwide after excellent quality inspections for the years 2017 and 2018.
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