Pamela Hoberg
Rohnert Park,CA
Summary
Meticulous Medical Secretary with 21 years of experience in the Medical Field. Fantastic attention to detail, collaboration skills and typing. Committed to streamlining organizational procedures to optimize office settings.
Overview
31
31
years of professional experience
Work History
Medical Secretary
Kaiser Permanente
San Rafael, CA
02.2001 - Current
- Keeps information confidential and follows HIPAA guidelines to maintain patient trust.
- Support Pathologists and staff with daily administrative tasks.
- 19+ years of medical transcription.
- Outside Molecular testing coordination
- Support hospital physicians and staff with questions and status of diagnoses and reports.
- Support office staff and operational requirements with administrative tasks
- Keep office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs
- Proofread documents and correspondence for accuracy and completeness
QA Lead/Tech Support
Broderbund Software
Novato, California
07.1991 - 11.2000
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Troubleshot and diagnosed problems to accurately resolve wide range of software technical issues.
- Conducted in-depth product functionality and usability.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed over 50 customer calls and emails troubleshooting.
Education
No Degree - Business
College of Marin
Greenbrae, CAHigh School Diploma -
San Marin High School
Novato, CA06.1980
Skills
- Medical Terminology
- Administrative Office Operations
- PS3 Shift maker
- Word and Excel
- Patient Database Maintenance
- Strong Customer Service Skills
- Transcription
- EPIC
- Copath Plus
Timeline
Medical Secretary
Kaiser Permanente
02.2001 - Current
QA Lead/Tech Support
Broderbund Software
07.1991 - 11.2000
No Degree - Business
College of Marin
High School Diploma -
San Marin High School
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