Pamela Hurston
Jackson,Mississippi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
29
29
years of professional experience
Work History
Customer Service Representative II
Trustmark Bank
06.1999 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Patient Escort Service
Methodist Medical Center
09.1996 - 05.1999
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Warmly greeted patients and visitors and made each feel welcome.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained confidentiality of patient data and condition to safeguard health information.
Assistant Manager
Cover Ups
07.1992 - 03.1995
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
High School Diploma -
Callaway High School
Jackson, MS05.1981
Skills
Customer service skills
Computer skills
Time Management
Data Entry and Maintenance
Communication skills
Typing
Timeline
Customer Service Representative II
Trustmark Bank
06.1999 - Current
Patient Escort Service
Methodist Medical Center
09.1996 - 05.1999
Assistant Manager
Cover Ups
07.1992 - 03.1995
High School Diploma -
Callaway High School