Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Jackson

Peoria,AZ

Summary

Dynamic Operations Manager with a proven track record at WeDriveU, enhancing efficiency through innovative process improvements and cost-saving initiatives. Skilled in team leadership and performance monitoring, I foster a culture of continuous improvement while implementing effective training programs to elevate staff capabilities and drive operational success.

Overview

26
26
years of professional experience

Work History

Operations Manager

WeDriveU
Phoenix, AZ
01.2021 - 12.2025
  • Streamlined operational processes to enhance efficiency and reduce delays.
  • Implemented cost-saving initiatives resulting in improved resource allocation.
  • Led cross-functional teams to achieve project milestones and operational goals.
  • Developed training programs to improve staff performance and knowledge retention.

Call Center Manager

Elite Garage Doors & Gates
Scottsdale, AZ
01.2019 - 01.2021
  • Led daily operations, ensuring optimal team performance and customer satisfaction.
  • Developed training programs to enhance staff skills and service quality.
  • Implemented quality assurance processes to improve call handling efficiency.
  • Analyzed call center metrics, identifying trends to drive operational improvements.

Operations Manager

Total Transit Inc.
Glendale, AZ
06.2000 - 01.2019
  • Oversaw the implementation of new technologies, improving workflow management systems.
  • Analyzed performance data to identify areas for process enhancement and optimization.
  • Fostered a culture of continuous improvement through regular feedback and assessments.
  • Collaborated with stakeholders to align operational strategies with business objectives.

Education

High School Diploma - General Studies

Tollleson Union
Tolleson, AZ
05.1994

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training
  • Staff management
  • Management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • MS office
  • Client relationships
  • Schedule management

Timeline

Operations Manager

WeDriveU
01.2021 - 12.2025

Call Center Manager

Elite Garage Doors & Gates
01.2019 - 01.2021

Operations Manager

Total Transit Inc.
06.2000 - 01.2019

High School Diploma - General Studies

Tollleson Union