Pamela Jarrell
East Canton,OH
Summary
Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects / driver dispatch simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
General Manager
J5 Transport Services Inc
04.2022 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee and driver reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Overseen day to day operations, dispatched drivers and remained on call 24/7 for any equipment breakdowns, customer needs.
- Daily communication with customers to ensure their freight was delivered in a timely manner.
- Completed weekly billing, payroll, driver logs, etc.
Dispatcher
JMJ Transportation
03.2015 - 03.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 15 OTR, 4 Local fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Quoted TL and LTL shipments along with brokering freight to approved carriers
- Solid independent worker with strong communication skills with drivers and customers.
- Completed weekly billing on all work orders
- Monitored vehicle locations to coordinate timely arrivals.
Dispatcher / Freight Broker
Landstar
12.2012 - 02.2015
- Monitored market and negotiated rates based on trends.
- Tracked shipments and trucks out on deliveries.
- Planned routes for various shipments according to special events, customer needs and weather.
- Dispatched drivers and brokered freight to approved carriers for on-time, damage free deliveries
- Performed TL and LTL quotes for United Van Lines
Logistics Dispatcher
Suddath Companies
12.2004 - 11.2012
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated driver dispatch to accomplish daily delivery requirements to 48 states and Canada
- Brokered and quoted freight
- On call 24/7
Dispatcher / Load Builder
ATC Logistics
07.2002 - 11.2004
- Scheduled and expedited loads of new vehicles to dealerships and ports throughout the southeast region of the United States.
- Formulated vehicle truck loads for OTR and Local driver to haul in accordance to vehicle size, weight and destination delivery
- Implemented new steps of production for on time - damage free deliveries to southeast car dealerships
Terminal Supervisor
ATC Logistics
06.1998 - 06.2002
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Fielded customer complaints and comments and rectified issues.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Managed day to day operations of terminal
- Daily communications with sole customer, Porsche Cars Of North America in Charleston, SC.
- Trained new employees to inspect new Porsche Cars for damages when they arrived from Germany to the Port of Charleston
- Negotiated transport damages , scratches, dents, etc when transporting cars from port of Charleston to Porsche Cars of North America plant in North Charleston, SC
Quality Controller
Porsche Cars Of North America
03.1998 - 06.1998
- Improved quality processes for increased efficiency and effectiveness.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Developed and implemented quality assurance improvements.
- Rejected materials, components and finished products and documented reasons.
- Inspected set sample of products for defects and compliance with design standards.
Education
No Degree - Professional, Technical, Business, And Scientific Writing
Memphis State University
Memphis, TN05.1986
High School Diploma -
Millington Central High School
Millington, TN05.1984
Skills
- Excellent Verbal / Written Communication Skills
- Staff Supervision
- Contract Negotiations
- Workflow Planning
- Customer Retention
- Project Management
- Customer Relationship Management
- Quality Management
- Solid Independent Worker
- Deadline-Oriented
- Motivation
- Project Planning
- Proficient in [Software]
Timeline
General Manager
J5 Transport Services Inc
04.2022 - 10.2023
Dispatcher
JMJ Transportation
03.2015 - 03.2022
Dispatcher / Freight Broker
Landstar
12.2012 - 02.2015
Logistics Dispatcher
Suddath Companies
12.2004 - 11.2012
Dispatcher / Load Builder
ATC Logistics
07.2002 - 11.2004
Terminal Supervisor
ATC Logistics
06.1998 - 06.2002
Quality Controller
Porsche Cars Of North America
03.1998 - 06.1998
No Degree - Professional, Technical, Business, And Scientific Writing
Memphis State University
High School Diploma -
Millington Central High School
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