PAMELA Jimenez
Arlanta,GA
Summary
Property management expert with extensive experience at Trinity Property Consultants, specializing in tenant relations and lease negotiation. Achieved lease renewal rate exceeding 60% while enhancing team efficiency through targeted training initiatives. Proficient in Yardi Voyager and conflict resolution, committed to fostering positive living environments.
Overview
13
13
years of professional experience
Work History
Assitat Propery Manager
Trinity Property Consultants
Arlanta, GA
06.2025 - Current
- Oversaw daily operations, increasing team efficiency and productivity.
- Developed training programs to enhance employee skills.
- Coordinated tenant communications, resolving inquiries in a timely manner.
- Managed property maintenance requests and contractor schedules effectively.
- Organized property inspections to ensure compliance with regulations.
- Supported lease renewals by preparing essential documentation.
- Maintained accurate records of tenant transactions, including payments and late fees.
- Handled tenant complaints regarding maintenance issues, ensuring prompt resolution.
Leasing Consultant
Trinity Property Consultants
Atlanta , Georgia
06.2021 - Current
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Conducted tours of available apartments, highlighting features and amenities.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Responded to tenant requests for maintenance services in a timely manner.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Used conflict resolution skills to quickly resolve issues among residents.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
Leasing Manager
The Bainbridge Companies
Atlanta, GA
09.2021 - 12.2022
- Coordinated and supervised daily activities of leasing staff at a 520-unit property, maintaining a minimum occupancy rate of 94%.
- Trained team members on lead generation, appointment scheduling, prospect follow-ups, property tours, daily property walks, and move-in readiness (make-ready/punch walks).
- Achieved and maintained a monthly lease renewal rate of 60%+ with rental rate increases averaging 30% over current rates.
- Represented the community at after-hours marketing and networking events to boost brand presence and leasing performance.
- Possessed expert knowledge of NAA lease agreements, with the ability to clearly explain terms and conditions to residents.
- Managed the eviction process when necessary, including preparing legal documents and attending court proceedings.
- Reviewed rental applications and conducted background and credit checks to ensure qualified tenancy.
- Resolved resident complaints and service issues promptly, fostering a positive and professional living environment.
Leasing Agent
Trinity Property Consultants
Atlanta, GA
11.2019 - 09.2021
- Research local market to establish accurate rental rates for the community
- Advertise the vacancy with various media and promotional avenues
- Confirm rental application data and personal information for accuracy
- Negotiate leasing terms
- Inspection of apartments prior to moving in to maintain company standards
- Negotiated rental agreements with potential tenants.
- Managed multiple projects simultaneously while meeting deadlines.
- Monitored rent collection activities and pursued delinquent accounts.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Performed administrative duties such as filing paperwork and updating databases.
Lead Hostess
Hudson Grille
Atlanta, GA
08.2014 - 11.2019
- Assigned tasks to other hostesses based on their skill level or experience.
- Organized large parties for special events such as birthdays or anniversaries.
- Maintained accurate records of transactions including cash register tapes and guest checks.
- Communicated any issues or complaints to management in a timely manner.
- Provided assistance to other departments during peak hours if needed.
- Encouraged team members to provide exceptional customer service at all times.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Resolved customer complaints promptly with tactful diplomacy.
Account Associate
Comcast
Atlanta, GA
07.2015 - 09.2017
- Maintained accurate records of all transactions within the accounting system software.
- Managed day-to-day bookkeeping functions such as entering invoices into the system, reconciling bank statements.
- Assisted in preparing audit schedules for external auditors by providing required documentation.
- Created invoices for customers based on sales orders received from other departments.
- Ensured compliance with applicable laws and regulations pertaining to accounts receivable processes.
- Collaborated closely with internal stakeholders to ensure timely resolution of any issues related to accounts receivable activities.
- Reconciled vendor accounts against purchase order amounts and processed payments accordingly.
Translator
Sydnor Group, LLC
Atlanta, GA
12.2012 - 03.2015
- Reviewed source documents prior to translation to ensure clarity and understanding of the content.
- Collaborated with other translators on complex projects.
- Provided interpretation services during meetings and conferences.
- Worked with linguists to ensure that translations were accurate and culturally appropriate.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Interpreted verbal conversations in real time into another language.
- Delivered translation services to clients.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Assisted non-English speaking clients with communication issues.
Education
High School Diploma -
Riverwood International Charter School
Atlanta, GA01-2009
Skills
- Yardi Voyager, CRM, and Onsite
- NAA lease knowledge
- MS Office Suite
- Knowledge of day-to-day and AiRM pricing
- Resident retention programs
- Sales and marketing aptitude
- Telephone and email etiquette
- Team training and leadership
- Maintenance knowledge
- Interior punch specifications
- High-stress situation management
- Various PM-specific applications
- Property management
- Conflict resolution
- Tenant relations
- Lead generation
- Time management
- Eviction management
- Lease administration
- Regulatory compliance
- Lease negotiation
- Customer relationship management
- Effective communication
- Goal setting
Hobbies and Interests
Los Niños Primero, 01/01/19
Collaborate closely with the Family Engagement Coordinator to support and mentor 12 to 15 parents as a “Coach Mom,” fostering stronger connections between families and the school. Serve as a regular Saturday School Volunteer, assisting with early childhood education and parent engagement initiatives.
Timeline
Assitat Propery Manager
Trinity Property Consultants
06.2025 - Current
Leasing Manager
The Bainbridge Companies
09.2021 - 12.2022
Leasing Consultant
Trinity Property Consultants
06.2021 - Current
Leasing Agent
Trinity Property Consultants
11.2019 - 09.2021
Account Associate
Comcast
07.2015 - 09.2017
Lead Hostess
Hudson Grille
08.2014 - 11.2019
Translator
Sydnor Group, LLC
12.2012 - 03.2015
High School Diploma -
Riverwood International Charter School