Christina Winfield
Alexandria,VA
Summary
Motivated Assistant Property Manager with 5+ years of property management experience. Strong communication, organizational, and problem-solving skills proven through successful handling of portfolio management, lease administration, delinquency, and tenant relations. Proficient in property management software and Microsoft Office Suite. Noteworthy achievements include implementing tenant satisfaction, successful resident events, resulting in increased positive feedback on Google reviews.
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
BPMS Management
Alexandria, VA
07.2021 - Current
- Managed 462 units, conducted property inspections, handled rent collection, and coordinated maintenance and repair projects
- Assisted with clearing 600 work orders within a 6-month timeframe bringing our Satisfact score from a 2.8 to 4.5
- Successfully resolved tenant concerns resulting in increased tenant retention rates
- Performed regular property inspections to ensure compliance with safety regulations
- Managed lease renewals and rental agreements, resulting in a 20% increase in revenue
- Planned and executed successful monthly resident events
- Achieving monthly delinquent goal maintaining a 97% to 98% each month
- Successfully scanned and processed payments
- Successfully processing Finacial move-out and issuing refunds.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Interacted with potential renters during showings providing information about the property features.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Escalated critical issues to property manager to promote immediate resolution.
- Checked rental eligibility by following company's verification process.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Assistant Property Manager
Sage Ventures
Camp Springs, MD
12.2017 - 07.2021
- Maintained delinquency goal during COVID-19, working with a variety of rental assistant programs to ensure company collect past due and uncollected rents
- Negotiated lease agreements resulting in a 15% increase in occupancy rate
- Demonstrated exceptional customer service, resulting in positive online reviews and referrals
- Coordinated move-in and move-out processes, ensuring smooth transitions for tenants.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Assisted property manager in leasing and marketing activities.
- Participated in community events promoting the rental properties available at the location.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Ensured compliance with all applicable laws related to fair housing practices.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Collected first month's rent along with security deposit prior to move-in date.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Leasing Consultant
Bell Partners
Alexandria, VA
04.2016 - 09.2017
- Processed move-outs by completing final walk-throughs collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Greeted potential tenants and provided information about the property.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Maintained accurate records of prospective renters, applications and leases.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Education
High School Diploma -
T.C Williams
Alexandria, VA05-2003
Skills
- Property Management
- Customer Service
- Lease Administration
- Maintenance Coordination
- Entrata
- Microsoft Excel
- OneSite
- Yardi/ Yardi Voyager
- CRM
- Easy Eviction
- RealPage
- LRO
- Variance Report
- Relationship building and rapport
- Onsite tours
- Payment Collection
- Rent collection
- Appointment Scheduling
- Tenant relations
- Accounting oversight
- Staff Management
- Leasing and sales
- Contract Negotiation
- Database Management
- Activity Planning
- Occupancy Management
Problemsolvingskills
Proven problem-solving abilities enabling prompt resolution of property-related issues and ensuring tenant satisfaction.
Philosophy
Success is not the key to happiness. Happiness is the key to success. If you love what you do, you will be successful. - Albert Schweitz
Personal Information
Title: Assistant Property Manager
Timeline
Assistant Property Manager
BPMS Management
07.2021 - Current
Assistant Property Manager
Sage Ventures
12.2017 - 07.2021
Leasing Consultant
Bell Partners
04.2016 - 09.2017
High School Diploma -
T.C Williams
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