Pamela Johnston
Tyler,TX
Summary
Driven Sales Associate with a proven track record at Dillard's Department Store, excelling in customer service and teamwork. Demonstrated ability to surpass monthly sales targets by leveraging expert product knowledge and positive customer engagement. Skilled in problem-solving and time management, consistently delivering results in high-stress situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Dillard's Department Store
04.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Server
Keipersol
02.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Whitehouse High School
Whitehouse, TX05.1983
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Guest Relations
- product knowledge
- Expert in Subject
- Reliable and Responsible
- Positive Customer Engagement
Certification
- Area of certification, Keller Williams Real Estate Agent April 2024
Timeline
Sales Associate
Dillard's Department Store
04.2022 - Current
Server
Keipersol
02.2017 - 03.2020
Whitehouse High School
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