Pamela Jones
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
14
14
years of professional experience
Work History
SYSTEMS ANALYST
CGI Technology
01.2014 - Current
- Oversaw test plan development, application testing and installations
- Provided staff and users with assistance solving computer-related problems, such as malfunctions, and program problems
- Provided application support and troubleshooting for complex software application issues
- Observed job performance, and performed job to determine what information was processed and how it was processed
- Led, supervised or worked independently and efficiently and as part of a team
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
CGI Technologies and Solutions
08.2010 - 01.2014
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Provided account information to customers and explained bill service policies and customer rights
- Assisted with training and mentoring new team members
- Handled customer complaints and inquiries in a courteous and efficient manner
- Remained open to feedback from supervisor and peers to build and improve skills set
Education
Healthcare Administration
University of Phoenix
Phoenix, AZ12.2024
Skills
- Helpdesk Call Support
- Production Work
- Customer Service
- Excel Spreadsheets
- Administrative Support
- Technical Support
- Time Management
- Medical Terminology
- Risk Management
- Grammar
- Coordination
- Instruction and Training
- Technical Support and Assistance
- Back Office Operations
- PC Proficiency
- Team Bonding
- OSHA Compliance
- Travel Planning
- Phone Call Answering
- Staff Motivation
- Filing
Timeline
SYSTEMS ANALYST
CGI Technology
01.2014 - Current
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
CGI Technologies and Solutions
08.2010 - 01.2014
Healthcare Administration
University of Phoenix
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