Pamela Kelley
Quincy,MA
Summary
Highly motivated sales representative with a proven track record of achieving monthly sales goals. Exceptional interpersonal and communication skills, with the ability to build customer relationships and close deals.
Overview
12
12
years of professional experience
Work History
Life Safety Service Sales Representative
Johnson Controls
04.2022 - Current
- Achieved 114% of sales quota for FY 2023
- Meet with existing customers and prospects to conduct building surveys to support the development of fire sprinkler estimates and the creation of proposals
- Manage sales process, from uncovering opportunity, developing proposition, creating contract, closing opportunities and providing on-going customer service through completion
- Maintain an active proposal backlog that supports achieving designated sales plan
- Work closely with the service and operation teams of Nashua, NH, Portland, ME and Boston, MA to ensure service/ project completion and customer satisfaction
Service Coordinator
Johnson Controls
10.2019 - 04.2022
- Scheduled all services for sprinkler department, assigned technicians, ordered materials, and confirmed scheduled dates with customer
- Compiled and presented weekly Open Call Reports to communicate backlog to Total Service Manager, Sprinkler Supervisor, and sales team
- Executed billing of all local sprinkler services and audited daily billing reports
Administrative Assistant
Beth Isreal Deaconess Medical Center
11.2015 - 10.2019
- Provided all administrative support to two trauma surgeons in their clinical practice, academic and research roles
- Maintained detailed calendars of two surgeons, scheduled meetings, surgeries, and patient clinics
- Coordinated domestic/ international travel arrangements including airline, hotel, and rental car reservations
Practice Assistant
Brigham And Women's Hospital
03.2012 - 11.2015
- Served as liaison between patients and medical care providers during check-in and check-out process
- Answered, screened, and routed calls by prioritizing and facilitating information to clinical staff
Education
Bachelor of Arts - Liberal Arts And Sciences
University of Massachusetts Dartmouth
North Dartmouth, MA01.2012
Skills
- Business Growth and Retention
- Contract Negotiation
- Goal Setting and Forecasting
- Closing Sales
- Written and Verbal Communication
- Organization
- Self-Motivation
- Time-Management
Timeline
Life Safety Service Sales Representative
Johnson Controls
04.2022 - Current
Service Coordinator
Johnson Controls
10.2019 - 04.2022
Administrative Assistant
Beth Isreal Deaconess Medical Center
11.2015 - 10.2019
Practice Assistant
Brigham And Women's Hospital
03.2012 - 11.2015
Bachelor of Arts - Liberal Arts And Sciences
University of Massachusetts Dartmouth
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