Pamela Kern
Brooksville
Summary
Adaptable and highly organized customer service professional with 3+ years of experience leveraging software such as SiteLink, Microsoft Teams, and Excel to manage multiple priorities and deliver exceptional service. Proven ability to resolve complex issues and streamline operations.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Store Manager
SAM/ABCD Econo Storage
Brooksville
08.2022 - Current
- Rent all available units to qualified customers thru effective sales presentation.
- Timely collection of rent and assessed fees thru collection calls.
- Handle all customer inquiries or problems in a timely, courteous manner.
- Follow state specific guidelines for all lien sales.
- Conduct daily inspection of self-storage property for security issues, moveouts
Education
Bachelor of Science - Business Management
Kansas State University
Manhattan, KS 01.1981 - 01.1985
Skills
- Sales presentation
- Customer service
- Rent collection
- Computer profiency to include Site link, Excel, Outlook and Teams
Accomplishments
- 2023 Assistant Store Manager of the Year for SAM
- 100% score on secret shopper
Timeline
Assistant Store Manager
SAM/ABCD Econo Storage
08.2022 - Current
Bachelor of Science - Business Management
Kansas State University
01.1981 - 01.1985