Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Pamela Lalani

Plant City,FL

Summary

Dynamic Office Manager at Rentlok Self Storage with proven expertise in efficient data management and exceptional customer service. Enhanced team productivity through effective task delegation and streamlined operations. Recognized for maintaining confidentiality and managing vendor relationships, ensuring compliance and cost savings while fostering a collaborative work environment.

Overview

17
17
years of professional experience

Work History

Office Manager

Rentlok Self Storage
05.2012 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Reconciliation Analyst

Jackson Hewitt
01.2018 - 05.2021
  • Supported internal and external audit requests, providing accurate documentation and assisting in issue resolution.
  • Maintained up-to-date knowledge of industry best practices, incorporating relevant techniques into daily tasks where applicable.
  • Mentored junior analysts, fostering a collaborative work environment that promoted professional growth.
  • Ensured compliance with regulatory requirements through meticulous attention to detail and adherence to established guidelines.

Resident Assistant

Eastern Kentucky University
08.2008 - 05.2011
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.

Education

Business Administration

University of South Florida
Tampa, FL

Associate of Arts - General Studies

Eastern Kentucky University
Richmond, KY
01-2011

Skills

  • Efficient data management
  • Clear oral/written communication
  • Customer service
  • Administrative oversight
  • Organizational skills
  • Office administration

Languages

American Sign Language
Professional Working

Timeline

Reconciliation Analyst

Jackson Hewitt
01.2018 - 05.2021

Office Manager

Rentlok Self Storage
05.2012 - Current

Resident Assistant

Eastern Kentucky University
08.2008 - 05.2011

Business Administration

University of South Florida

Associate of Arts - General Studies

Eastern Kentucky University

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Pamela Lalani