Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Lewis

Customer Service
Las Vegas,NV

Summary

Dedicated and organized professional with over 20 years of experience in roles such as Receptionist, Switchboard Operator, Administrative Support, and Customer Service for esteemed companies including IBM, Xerox, and Volvo. A strong passion for delivering exceptional service is complemented by excellent communication skills, a calm demeanor, and a collaborative spirit. Proven ability to efficiently manage time and diverse tasks while maintaining a stellar attendance record and a commitment to continuous learning. Able to adapt and familiarize with compliance standards and established procedures ready to contribute effectively to any team or Company.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take added responsibilities to meet goals.

Overview

11
11
years of professional experience
2002
2002
years of post-secondary education

Work History

Post Surgery Support

Ezella Webb
Las Vegas, Nevada
02.2022 - 09.2025
  • Mrs. Webb underwent a delicate surgery with a 2 year difficult recovery. I assumed her role as per house maintenance: cleaning, cooking, shopping, laundry duties, bathing, dressing, linen changing.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

In Home Palliative Caregiver

Surya Sierra
Las Vegas, Nevada
03.2021 - 09.2024

Managed all healthcare, fiduciary matters, calendar, transportation for radiation/chemo treatments, accompanied all hospital stays, personally changed bed linens, diapers, bed bathing's/grooming, tube feedings. I was her direct caregiver/representative and worked in tandem w/all medical staff throughout, (i.e.), Physicians, Nurses, Therapist, Aids, in hospital and throughout palliative care.

  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Documented detailed daily reports on client progress, informing adjustments in care plans when necessary.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Private Caregiver/Estate Mngr./Supervisor

Richard Levy for Marc Levy
Las Vegas, Nevada
01.2018 - 01.2021

Direct caregiver for housebound gentleman who presented w/multiple life-threatening issues requiring a high level of chronic care. Managed and trained staff of 2-4 and work schedules. Medication control solely, shopping, cooking, organization of home set ups, all inventory control of food pantry, cleaning supplies, medical supplies, coordinated calendar of: Physician, Nurse, Physical Therapist which required my attendance. I remained w/Mr. Levy for all hospital & rehabilitation admittance. Responsible for development and training of all protocol, plans and procedures. Marc received close daily/nightly health observation due to his fast illness on-sets. I solely administered all wound care as this individual had severe life-threatening skin wounds. Paid all bills, managed his estate and provided direct reporting to family members.

  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Documented vitals, behaviors, and medications in client medical records.
  • Monitored vital signs and reported any abnormalities to healthcare providers promptly.
  • Assisted patients with self-administered medications.
  • Developed personalized care plans to address individual needs and goals.
  • Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
  • Implemented strategies to manage challenging behaviors effectively while maintaining client dignity and respect.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Provided skilled nursing care under the supervision of RNs – including wound dressing changes and catheter care-contributing towards expedited healing process.
  • Assisted clients with daily living activities for improved quality of life.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Maintained clean, safe, and well-organized patient environment.

Estate Management/Aid to Daily Living Support

Albert Morris
Las Vegas, Nevada
05.2014 - 12.2017
  • Mr. Morris presents of age 91, legally blind, unable to manage daily life functions/ unable to drive. I cared for Mr. Morris until his daughter retired from her employment and was able to care for him full time which is currently. I managed all matters relating to: Shopping, cooking, laundry, all calendar, daily routines, Physician appointments and His estate managing at his discretion and direction.

Education

Administrative - Secretarial Diploma -

Boces Vocational School
Goshen, NY
05.2001 - 04.1978

Adult & Pediatric CPR/AED/First Aid - Adult/Child Care

CPR Connections
Las Vegas, NV
10.

Skills

Customer service

Active listening

Adaptability and flexibility

Critical thinking

Excellent communication

Calm under pressure

Dependable and responsible

Organization and time management

Multitasking Abilities

Time management

Friendly, positive attitude

Teamwork and collaboration

Verbal communication

Timeline

Post Surgery Support

Ezella Webb
02.2022 - 09.2025

In Home Palliative Caregiver

Surya Sierra
03.2021 - 09.2024

Private Caregiver/Estate Mngr./Supervisor

Richard Levy for Marc Levy
01.2018 - 01.2021

Estate Management/Aid to Daily Living Support

Albert Morris
05.2014 - 12.2017

Administrative - Secretarial Diploma -

Boces Vocational School
05.2001 - 04.1978

Adult & Pediatric CPR/AED/First Aid - Adult/Child Care

CPR Connections
Pamela LewisCustomer Service
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