Pamela Lopez
El Cajon,CA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 20 years.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Kaiser Medical Center
02.2010 - 04.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Medical Call Center Representative
Sharp Healthcare
01.2000 - 01.2010
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
No Degree - Practical Nursing
Kaplan College - Phoenix
Phoenix, AZ06.2001
No Degree - Medical Assisting
Kaplan College - Phoenix
Phoenix, AZ08.2000
Skills
- Front Desk Operations
- Medical Billing and Coding
- Account Management
- Pre-Hospital Care
- Records Maintenance
- Call Transfers
- Office Supplies and Inventory
- Patient Data Processing
- Patient Callbacks
- HIPAA Guidelines
- Medical Information Software
- Medical Records Management
Languages
Spanish
Limited Working
Timeline
Medical Receptionist
Kaiser Medical Center
02.2010 - 04.2023
Medical Call Center Representative
Sharp Healthcare
01.2000 - 01.2010
No Degree - Practical Nursing
Kaplan College - Phoenix
No Degree - Medical Assisting
Kaplan College - Phoenix
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