Pamela Lumpkin
Senior Service Coordinator
Picayune,MS
Summary
Skilled Service Coordinator with 9 years of experience working call center setting, managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up. Organized and dependable candidate with a willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Senior Service Coordinator
Schumacher Group/Wellness Works
Lafayette, LA
09.2013 - Current
- Upheld client satisfaction by assisting Employers with implementing their individual protocols and scheduling all Occupational or Workers Compensation needs.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of multiple individuals following a workers compensation injury assisting in billing, approvals for any referrals for specialist, test or surgeries
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Initiate contact with Insurance Carriers and Adjusters providing medical records to aid in quick approvals for treatments ordered by Doctors.
- Working with hospitals and clinics to schedule appointments, tests, amd therapy that is ordered.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Phlebotamist
Highland Community Hospital
Picayune, MS
01.2010 - 10.2013
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
Education
No Degree - General Studies
Pearl River Community College
Poplarville, MS 01.2008 - 01.2009
Skills
Rapport and trust building
Service monitoring and evaluation
Notetaking and documentation
Proficiency in Office programs
Excellent Communication
Data Management
Timeline
Senior Service Coordinator
Schumacher Group/Wellness Works
09.2013 - Current
Phlebotamist
Highland Community Hospital
01.2010 - 10.2013
No Degree - General Studies
Pearl River Community College
01.2008 - 01.2009