Summary
Skills
Overview
Work History
Education
Policy & Research Experience
Certifications & Accomplishments
Community Service & Volunteer Work
Affiliations
Work Preference
Work Availability
Interests
Quote
Timeline
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PAMELA MANALILI

PAMELA MANALILI

San Diego,CA

Summary

Public administration professional with experience across municipal and county government, policy and regulatory research, legislative analysis, community development, and public service. Currently supporting policy, research, writing, and administrative projects with the City of National City, with previous legislative experience supporting the San Diego County Board of Supervisors. Brings a multidisciplinary background spanning public administration, paralegal studies, healthcare administration, and international studies, along with over two decades of professional experience. Particularly interested in policy analysis, government operations, public-sector communications, international affairs, and opportunities that strengthen communities through thoughtful, responsive public service.

Skills

  • POLICY, LEGAL & RESEARCH: Policy Analysis, Legislative & Regulatory Research, Statutory Research, Legal & Compliance Research, Legislative Tracking, Policy & Legal Compliance Reporting, Policy Memoranda & Briefing Materials, Grant Research & Review, Fiscal & Program Analysis, Data Interpretation, Policy Memo Writing
  • GOVERNMENT & PUBLIC SERVICE: Municipal & County Government, Housing & Community Development, Constituent Services & Casework, Government Operations Public Sector Communications, Stakeholder Coordination, Community Engagement, Meeting & Agenda Tracking
  • WRITING & COMMUNICATIONS: Research & Analytical Writing, Report Writing, Memorandums of Agreement (MOAs), Letters of Support, Briefing Materials, Q&A Materials, Presentations, Website & Public-Facing Content, Written & Verbal Communication, Cross-Cultural Communication
  • DATA, ADMINISTRATIVE & TECHNICAL: Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Teams, SharePoint, CRM & Database Management, Data Tracking & Record Auditing, Quality Assurance, Records & Documentation Management, Canva, Adobe
  • CORE STRENGTHS: Analytical Thinking, Research Synthesis, Strategic Problem-Solving, Attention to Detail, Organization, Collaboration, Initiative, Adaptability, Confidentiality & Discretion, Managing Multiple Priorities

Overview

21
21
years of professional experience
8
8

Certifications & Accomplishments

9
9
years of post-secondary education

Work History

Student Worker | Policy & Research

City of National City
National City, CA
03.2026 - Current
  • Support policy research and administrative analysis for Community Development and Housing Authority initiatives, working across housing, community development, grants, and other municipal projects.
  • Research state and federal housing requirements, redevelopment laws, grant requirements, and statutory guidance, translating complex information into clear, practical findings for management and staff.
  • Researched California Low-and Moderate-Income Housing Asset Fund requirements, including allowable expenditures, reporting obligations, and excess-surplus provisions, and developed a policy memorandum to support staff review and decision-making.
  • Draft Memorandums of Agreement (MOAs), Letters of Support, policy memoranda, briefing materials, reports, and other internal and public-facing communications.
  • Review grant and project materials and help connect regulatory requirements, funding considerations, and program goals to the City's implementation efforts.
  • Participate in departmental and stakeholder meetings, translating discussions, research materials, and project documentation into organized summaries, Q&A material, presentations, and actionable follow-up items.
  • Manage multiple research, writing, data, and project assignments at once, working with management and departmental staff to clarify priorities, meet deadlines, and keep projects moving.
  • Draft content for public communication, including press release quotes for the Clean National City Revitalization & Empowerment Pathway Project Grant Award.
  • Maintain and update official website content to ensure timely and accurate public information.

Legislative Intern

San Diego County Board of Supervisors (District 2)
San Diego, CA
09.2025 - 11.2025
  • Monitored Board of Supervisors meetings and logged, categorized, and tracked high-volume agenda items synthesizing key policy discussions and actions to support legislative and administrative work.
  • Conducted legislative and policy research on local and regional issues, gathering and synthesizing information to support agenda review, policy assignments, and constituent-related matters.
  • Identified, audited, and maintained high-volume Excel, Fireside, and CRM records and tracking databases with 100% data accuracy while supporting timely follow-up and reporting.
  • Engaged directly with constituents to document concerns, research issues, maintain accurate case records, and coordinate with County departments and community resources to support timely follow-up and resolution.
  • Supported property- and housing-related constituent cases by coordinating with landlords, housing authorities, and legal counsel on habitability concerns, landlord disputes, and eviction-prevention matters.
  • Drafted and reviewed constituent correspondence, responses, and Letters of Support or Opposition on behalf of the Supervisor and Chief of Staff.
  • Coordinated with County housing, homelessness, and health and human services teams, including HCDS, OHS, and HHSA, to facilitate referrals and connect individuals experiencing homelessness with housing resources and social-service support.
  • Helped improve day-to-day intern operations by organizing shared workspaces, supplies, and workflow systems.

Clinical Administrative Coordinator

UnitedHealth Group
San Diego, CA
04.2023 - 07.2025
  • Worked with sensitive health information and confidential records in a highly regulated healthcare environment, maintaining careful attention to privacy, accuracy, and documentation requirements.
  • Conducted quality assurance audits on 100+ behavioral health reports monthly, reviewing documentation for accuracy, completeness, and regulatory requirements.
  • Coordinated and maintained documentation for 300+ behavioral health referrals, helping keep high-volume, time-sensitive information accurate and organized.
  • Contributed ideas and participated in workflow and process-improvement initiatives to strengthen the accuracy, efficiency, and consistency of departmental operations and treatment-plan evaluations.
  • Worked across departments to research and resolve billing and documentation discrepancies, helping prevent delays and maintain accurate records.
  • Coordinated referrals for specialized treatment diagnostic services, working across teams to help prevent delays in care and ensure required documentation was complete.

Medical Claims Examiner

UnitedHealth Group
San Diego, CA
07.2008 - 07.2013
  • Achieved 100% quality-audit accuracy for three consecutive years.
  • Reviewed and adjudicated complex medical claims, resolving discrepancies, supporting timely and accurate payment, and recovering payments issued in error when appropriate.
  • Audited processed claims for accuracy, quality control, and compliance, identifying discrepancies and helping to reduce processing errors.
  • Analyzed and managed high volumes of claims data, identifying discrepancies and opportunities to improve processing accuracy and efficiency.
  • Led updates to claims manuals and reference materials, improving clarity and helping team members navigate procedures and processing priorities more efficiently.
  • Supported team members during high-volume periods and provided guidance on challenging or complex claims.

Medical Claims Analyst

Mitchell International
San Diego, CA
11.2005 - 07.2008
  • Processed 200+ medical claims daily while maintaining 99.8% accuracy.
  • Analyzed and evaluated medical claims for accuracy and compliance with industry guidelines, identifying and correcting discrepancies before processing.
  • Researched and resolved complex medical claims issues, reviewing available documentation and guidelines to support accurate and timely processing.
  • Served as a knowledgeable resource for coding verification and reimbursement questions, helping support accurate claims processing.
  • Worked with cross-functional teams to resolve claims and billing issues, helping improve processing accuracy and reduce errors.

Medical Assistant

Sports Medicine Practice
San Diego, CA
04.2005 - 11.2005
  • Coordinated patient intake and rooming, verified demographics, and documented medical histories, medications, symptoms, allergies, and updated electronic patient records to support accurate clinical records and documentation.
  • Measured and recorded vital signs and prepared examination rooms, supporting efficient patient flow throughout daily appointments.
  • Administered injections, collected specimens, and carried out physician-directed clinical tasks with careful attention to safety and established procedures.
  • Assisted the physician with in-office procedures, maintaining sterile technique and preparing necessary clinical supplies and equipment.
  • Communicated test instructions, appointment details, and after-visit guidance clearly and professionally, helping patients understand next steps in their care.
  • Managed appointment scheduling, referrals, insurance verification, claims processing, and prior authorizations to support continuity of patient care and timely office operations.
  • Assisted with medical billing and coding, including insurance claims and patient invoicing, with careful attention to accurate documentation and processing.
  • Maintained medical records by filing, organizing, and scanning documents for accurate and accessible patient information.
  • Sanitized, restocked, and organized examination rooms and medical equipment, monitored supply levels, and coordinated replenishment of clinical supplies as needed.

Education

Bachelor of Arts - Public Administration

San Diego State University
San Diego, CA
08.2023 - 08.2026

Associate of Arts - Social and Behavioral Sciences

San Diego Miramar College
San Diego, CA
08.2020 - 12.2022

Associate of Arts - Law, Public Policy & Society

San Diego Miramar College
San Diego, CA
12.2020 - 12.2022

Associate of Science - Paralegal Studies

San Diego Miramar College
San Diego, CA
01.2018 - 05.2019

Policy & Research Experience

City of National City | Low- and Moderate-Income Housing Asset Fund

Policy and Legal Compliance Report | 07/2026

  • Conducted in-depth policy and legal research on California Low-and Moderate-Income Housing Asset Fund requirements, including allowable expenditures, reporting obligations, excess-surplus provisions, and applicable statutory requirements.
  • Reviewed and analyzed relevant California Health and Safety Code provisions and legislative requirements to identify compliance obligations and implementation considerations for the City.
  • Synthesized complex statutory, regulatory, financial, and program information into a comprehensive 20+ page Policy and Legal Compliance Report for management review.
  • Developed findings and supporting information that were advanced to department leadership for use in preparing information for an upcoming City Council meeting.

San Diego State University SAGE Project | City of National City

Policy Analyst | Intergovernmental Grants & Aid Strategy | 09/2025-12/2025

  • Conducted in-depth research on federal and state grant programs, including CDBG and PLHA, to support earthquake retrofit initiatives.
  • Developed policy recommendations focused on equitable funding strategies for vulnerable communities.
  • Analyzed fiscal and programmatic impacts of intergovernmental funding strategies.
  • Presented policy findings and recommendations to City of National City officials, translating complex data into clear, actionable insights.

Certifications & Accomplishments

  • NASPAA Student Simulation Competition - Policy & Emergency Governance 03/2026

   - Nominated by School of Public Affairs faculty to represent SDSU in a national policy simulation on wildfire mitigation and emergency governance

  • United Nations Institute for Training and Research (UNITAR) 01/2026

   - Dubai Immersion Programme

  • U.S. Institute of Diplomacy and Human Rights

   - Diplomatic Protocol & Etiquette Training    02/2026

   - Global Summit on Sustainable Futures for Women and Youth – Sustainability Advocate  04/2025

   - International Summit on Disability Rights – Disability Rights Advocate   12/2022

   - Diplomacy and Human Rights Consultant, Certificate ID: 59834886     10/2022

  • Maric College 05/2006

   - Medical Administration and Medical Assistant Certificate

Community Service & Volunteer Work

Feeding San Diego

Volunteer, Create Meal Kits from Home, San Diego, CA     11/2025

· Purchased ingredients per chosen recipes provided by organization.

· Prep work and plating 500+ servings of each entree for delivery.

· Assemble grocery kits including dry and cold items for food-insecure households.

Mama's Kitchen

Meal Delivery, Kitchen and Staging Volunteer, San Diego CA     11/2025

· Pick up and deliver prepared meals to clients within required delivery windows.

· Assist with 700+ entree meal preparation, packaging, and staging for distribution.

· Support food access for individuals with serious illnesses and mobility limitations.

· Compile 200+ Emergency Food Kits for severely ill clients.

The San Diego River Park Foundation

Census Volunteer, San Diego, CA      09/2025

· Conducted early morning riverbed counts as part of a coordinated census of unsheltered individuals.

· Collected demographic and situational data using provided maps and survey tools.

· Distributed water and essential care packages during outreach.

International Volunteer HQ

International Volunteer, Nairobi, Kenya      07/2022 - 08/2022

· Developed and taught curricula for 100+ students in underserved communities.

· Led empowerment and self-care workshops for women and girls.

· Organized sports and health initiatives for displaced youth.

Burrito Boyz

Community Volunteer, San Diego, CA     06/2011 - 03/2013

· Mentored youth in kitchen safety and food preparation.

· Distributed 100+ care packages to food-insecure families.

· Supported community outreach promoting compassion and inclusion.

Affiliations

  • Member, International Studies Association (ISA)
  • Member, American Association of University Women, (AAUW)
  • Advocate, Violence Against Women Act & Domestic Violence Awareness Initiatives
  • Advocate, National Safe Parents Organization (NSPO), Custody Peace, Movement of Mothers (MOM), One Mom’s Battle (OMB)
  • Member, National Association of Asian American Professionals (NAAAP)
  • Member, International Society for the Study and Prevention of Perinatal and Infant Death (ISPID)
  • Member, Filipino American Veteran’s Association (FAVA)

Work Preference

Work Type

Full TimeInternship

Location Preference

On-SiteRemote

Important To Me

Work-life balanceCareer advancementHealthcare benefitsWork from home optionCompany CulturePersonal development programsFlexible work hoursPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading

Cooking

Hiking and Camping

Running/Jogging

Meditating & Journaling

Comedy Shows

Theater, cinema, symphony, photography

Poetry

Traveling the world

Interesting and cool people

Museums

Movies, Documentaries, Sci-Fi

Road Trips

Quote

"...let us not love in word, neither in tongue; but in deed and in truth"
- John 3:18

Timeline

Student Worker | Policy & Research

City of National City
03.2026 - Current

Legislative Intern

San Diego County Board of Supervisors (District 2)
09.2025 - 11.2025

Bachelor of Arts - Public Administration

San Diego State University
08.2023 - 08.2026

Clinical Administrative Coordinator

UnitedHealth Group
04.2023 - 07.2025

Associate of Arts - Law, Public Policy & Society

San Diego Miramar College
12.2020 - 12.2022

Associate of Arts - Social and Behavioral Sciences

San Diego Miramar College
08.2020 - 12.2022

Associate of Science - Paralegal Studies

San Diego Miramar College
01.2018 - 05.2019

Medical Claims Examiner

UnitedHealth Group
07.2008 - 07.2013

Medical Claims Analyst

Mitchell International
11.2005 - 07.2008

Medical Assistant

Sports Medicine Practice
04.2005 - 11.2005