Summary
Skills
Overview
Policy & Research Experience
Work History
Education
Certifications & Accomplishments
Community Service & Volunteer Work
Affiliations
Work Preference
Work Availability
Interests
Quote
Timeline
Generic
PAMELA MANALILI

PAMELA MANALILI

San Diego,CA

Summary

Purpose-driven public administration student with a deep commitment to international service, humanitarian actions, and policy advocacy. Experienced in administrative coordination, global volunteerism, and community engagement, with a growing focus on diplomacy and sustainability. Strong cross-cultural communication skills and a record of participation in high-impact global initiatives.

Skills

Policy & Research: Policy Analysis, Legislative Tracking, Regulatory Research, Stakeholder Analysis, Data Interpretation, Policy Memo Writing

Technical: Research, Microsoft Office Suite (Excel, Word, PowerPoint), Outlook, Teams, Canva, Adobe, SharePoint

Professional: Written & Verbal Communication, Cross-Cultural Communication, Operational Efficiency, Adaptability

Core Strengths: Analytical Thinking, Strategic Problem-Solving, Attention to Detail, Collaboration, Initiative

Overview

20
20
years of professional experience
8
8

Certifications & Accomplishments

Policy & Research Experience

SDSU SAGE Project - City of National City

Policy Analyst - Intergovernmental Aid & Grants Strategy    09/2025-12/2025

· Conducted in-depth research on federal and state grant programs, including CDBG and PLHA, to support earthquake retrofit initiatives.

· Developed policy recommendations focused on equitable funding strategies for vulnerable communities.

· Analyzed fiscal and programmatic impacts of intergovernmental funding strategies.

· Presented policy findings and recommendations to City of National City officials, translating complex data into clear, actionable insights.

Work History

Policy / Student Worker

City Of National City- Official
National City, CA
03.2026 - Current
  • Support Municipal operations through policy research, administrative coordination, and community initiatives.
  • Collaborate with staff to support policy-related projects, reporting, and internal documentation on key community and development initiatives.
  • Develop Memorandum of Agreements (MOAs) and Letters of Support for community revitalization and grant-funded programs.
  • Review grant materials and assist in drafting memorandums and supporting documentation for program implementation and compliance.
  • Draft content for public communication, including press release quotes for the Clean National City Revitalization & Empowerment Pathway Project Grant Award.
  • Maintain and update official website content to ensure timely and accurate public information.

Legislative Intern

San Diego County Board of Supervisors (District 2)
San Diego, CA
09.2025 - 11.2025
  • Served as a liaison to HCDS, OHS, and HHSA leadership teams to provide expedited referrals for individuals experiencing homelessness and facilitate access to housing resources and social workers.
  • Engaged directly with constituents to document key issues and collaborated with county department directors to address recurring concerns.
  • Drafted clear, concise correspondence for incoming opinions and prepared responses on behalf of Supervisor Anderson and the communications team.
  • Managed legislative materials, letters of support or opposition, and stakeholder communications.
  • Supported property-level issue resolution by liaising with landlords, housing authorities, and legal counsel to address habitability concerns, landlord dispute, and eviction prevention.
  • Identified, audited, and maintained Excel, Fireside and CRM databases with 100% accuracy.
  • Logged, categorized, and tracked high-volume agenda items to support casework.
  • Gathered observations from Board meetings and summarized key points for senior staff.
  • Conducted legislative research on local issues and offered strategic recommendations for agenda items and policies, incorporating awareness of the current political climate and trends.
  • Polished communications, handwritten letters, mail merges and other assigned projects from Chief of Staff.
  • Improved operational efficiency by organizing intern workspaces, supply areas, and workflow systems.

Clinical Administrative Coordinator

UnitedHealth Group
San Diego, CA
04.2023 - 07.2025
  • Conducted quality assurance audits on 100+ mental health reports monthly, ensuring regulatory compliance.
  • Streamlined data processes for 300+ behavioral health referrals to improve efficiency.
  • Contributed innovative ideas to enhance department efficiency and overall department effectiveness.
  • Collaborated across departments to resolve billing discrepancies and enhance service delivery.
  • Implemented improvements enhancing the accuracy of treatment plan evaluations.
  • Coordinated referrals for specialized treatment diagnostic tests, expediting care delivery for patients.
  • Participated in team meetings to discuss process improvements to enhance effective workflow.

Medical Claims Examiner

UnitedHealth Group
San Diego, CA
07.2008 - 07.2013
  • Achieved 100% accuracy in audits for three consecutive years.
  • Audited processed claims to maintain quality control and reduce errors.
  • Adjudicated complex claims ensuring timely processing and payment, and recouping erroneously paid claims.
  • Spearheaded claims manual updates, improving clarity, efficiency, and streamlining accurate prioritization.
  • Analyzed and managed large volumes of claims data, recommended process enhancements and completeness.
  • Supported team members during periods of high volume workload and offering guidance on challenging cases.

Medical Claims Analyst

Mitchell International
San Diego, CA
11.2005 - 07.2008
  • Analyzed and evaluated medical claims for accuracy and compliance with industry regulations.
  • Processed 200+ medical claims daily with 99.8% accuracy.
  • Coordinated with cross-functional teams to improve operational performance and reduced billing errors.
  • Served as expert source for verifying coding for accurate reimbursement.
  • Assessed medical claims for compliance with guidelines and corrected discrepancies.
  • Researched and resolved complex medical claims issues to support timely processing.

Education

Bachelor of Arts - Public Administration, Minor in International Studies

San Diego State University
San Diego, CA
05.2026

Associate of Arts - Social and Behavioral Sciences

San Diego Miramar College
San Diego, CA
12.2022

Associate of Arts - Law, Public Policy & Society

San Diego Miramar College
San Diego, CA
12.2022

Associate of Science - Paralegal Studies

San Diego Miramar College
San Diego, CA
05.2019

Certifications & Accomplishments

  • NASPAA Student Simulation Competition - Policy & Emergency Governance - Nominated by School of Public Affairs faculty to represent SDSU in a national policy simulation on wildfire mitigation and emergency governance. (03/2026)
  • United Nations Institute for Training and Research (UNITAR) - Dubai Immersion Programme (2026-01)
  • Trainee, U.S. Institute of Diplomacy and Human Rights - Diplomatic Protocol & Etiquette Training (2026-01)
  • Prospective Trainee, U.S. Institute of Diplomacy and Human Rights - International Business & Diplomatic Protocol (2026-01)
  • Diplomacy and Human Rights Consultant, U.S. Institute of Diplomacy and Human Rights (2022-10) Certificate ID: 59834886
  • Certificate of Achievement – Sustainability Advocate, Global Summit on Sustainable Futures for Women and Youth, Istanbul, Türkiye (2025-04)
  • Certificate of Achievement – Disability Rights Advocate, International Summit on Disability Rights, Istanbul, Türkiye (2022-12)
  • Medical Administration Certificate, Maric College (2006-05)

Community Service & Volunteer Work

Feeding San Diego

Volunteer, Create Meal Kits from Home, San Diego, CA     11/2025

· Purchased ingredients per chosen recipes provided by organization.

· Prep work and plating 500+ servings of each entree for delivery.

· Assemble grocery kits including dry and cold items for food-insecure households.

Mama's Kitchen

Meal Delivery, Kitchen and Staging Volunteer, San Diego CA     11/2025

· Pick up and deliver prepared meals to clients within required delivery windows.

· Assist with 700+ entree meal preparation, packaging, and staging for distribution.

· Support food access for individuals with serious illnesses and mobility limitations.

· Compile 200+ Emergency Food Kits for severely ill clients.

The San Diego River Park Foundation

Census Volunteer, San Diego, CA      09/2025

· Conducted early morning riverbed counts as part of a coordinated census of unsheltered individuals.

· Collected demographic and situational data using provided maps and survey tools.

· Distributed water and essential care packages during outreach.

International Volunteer HQ

International Volunteer, Nairobi, Kenya      07/2022 - 08/2022

· Developed and taught curricula for 100+ students in underserved communities.

· Led empowerment and self-care workshops for women and girls.

· Organized sports and health initiatives for displaced youth.

Burrito Boyz

Community Volunteer, San Diego, CA     06/2011 - 03/2013

· Mentored youth in kitchen safety and food preparation.

· Distributed 100+ care packages to food-insecure families.

· Supported community outreach promoting compassion and inclusion.

Affiliations

  • Member, International Studies Association (ISA)
  • Member, American Association of University Women, (AAUW)
  • Advocate, Violence Against Women Act & Domestic Violence Awareness Initiatives
  • Advocate, National Safe Parents Organization (NSPO), Custody Peace, Movement of Mothers (MOM), One Mom’s Battle (OMB)
  • Member, National Association of Asian American Professionals (NAAAP)
  • Member, International Society for the Study and Prevention of Perinatal and Infant Death (ISPID)
  • Member, Filipino American Veteran’s Association (FAVA)

Work Preference

Work Type

Full TimeInternship

Location Preference

On-SiteRemote

Important To Me

Work-life balanceCareer advancementHealthcare benefitsWork from home optionCompany CulturePersonal development programsFlexible work hoursPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading

Cooking

Hiking and Camping

Running/Jogging

Meditating & Journaling

Comedy Shows

Theater, cinema, symphony, photography

Poetry

Traveling the world

Interesting and cool people

Museums

Movies, Documentaries, Sci-Fi

Road Trips

Quote

"...let us not love in word, neither in tongue; but in deed and in truth"
- John 3:18

Timeline

Policy / Student Worker

City Of National City- Official
03.2026 - Current

Legislative Intern

San Diego County Board of Supervisors (District 2)
09.2025 - 11.2025

Clinical Administrative Coordinator

UnitedHealth Group
04.2023 - 07.2025

Medical Claims Examiner

UnitedHealth Group
07.2008 - 07.2013

Medical Claims Analyst

Mitchell International
11.2005 - 07.2008

Bachelor of Arts - Public Administration, Minor in International Studies

San Diego State University

Associate of Arts - Social and Behavioral Sciences

San Diego Miramar College

Associate of Arts - Law, Public Policy & Society

San Diego Miramar College

Associate of Science - Paralegal Studies

San Diego Miramar College