Pamela Martens
Conway,SC
Summary
Dynamic Shift Supervisor with proven success at Starbucks, excelling in staff management and customer satisfaction. Expert in inventory control and employee training, I foster a collaborative environment that enhances team performance. Recognized for implementing process improvements that streamlined operations, resulting in a significant boost in service efficiency and customer loyalty.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Conway, SC
10.2024 - Current
- Supervised daily operations, ensuring adherence to quality standards and service protocols.
- Trained and mentored team members on customer service practices and product knowledge.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Resolved customer complaints swiftly, fostering positive relationships and enhancing satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Supervisor
Panera Bread
Williamsburg, VA
09.2021 - 03.2024
- Supervised daily operations to ensure high-quality customer service and satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Liberty High School
Bealeton, VA06.2001
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Inventory control and record keeping
- Schedule management
- Policy enforcement
- Positive attitude
- Creative problem solving
- Sales and upselling
- POS system operation
- Team-building activities
Certification
Food Handlers License
Serve Safe certification
Timeline
Shift Supervisor
Starbucks
10.2024 - Current
Supervisor
Panera Bread
09.2021 - 03.2024
High School Diploma -
Liberty High School