Pamela Massengale

• Redeemed coupons to discount purchases.
• Answered product questions using knowledge of sales and store promotions.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Maintained clean and tidy checkout area.
• Utilized POS system to handle customer cash and credit card transactions.
• Handled cash with high accuracy and took care to check bills for fraud.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Maintained current knowledge of store promotions and highlighted sales to customers.

I was responsible to ensure store was open and ready for business by 7am each day.

Upon arrival, I could deactivate security alarm, turn on Hunt's pizza oven and kitchen fryers. I would then walk perimeter of store to ensure products stocked, floors clear of anything that may cause tripping hazard to customers. I would count both registers and backup change fund, to ensure correct to start the day's business.

At 7am, I would unlock door to greet customers, unlock ice bens and turn on entrance lights. I was my responsibility to ensure pizza and hotbox items were properly prepared and ready for purchase.

Responsible for ordering, stocking, calculating retail prices, receiving deliveries, payment to venders upon receipt of deliveries. I would assist representatives from Hitchcock & Distributing, Ed F. Davis and RedBull/Fireball, Hunt's Pizza, Prime drinks, Charles Copeland Oil Products, A&B products, Indian Nation Wholesale and Reddy Ice in tailoring orders for the T2 store.

Responsible for taking weekly inventory and making lists for owner for weekly shopping trips to wholesale warehouses in Bonham, Denison, Sherman, Dallas, Plano as well as weekly trip to Sam's Wholesale.

Verify invoices upon delivery of products, accepting or declining items randomly sent by sales representatives. I was responsible for payment of invoices once verified from either the store's checkbook or cashat all times documenting payment method on invoice for accounting. This also included orders received that I did not place such as Little Debbie products, Imperial, Bluebell Ice Cream products, Frito Lay, bread products.

Ensure store was cleaned on weekly basis. I took pride in knowing the State Health Inspector stated my efforts had consistently raised the grade of the T-2 store, thus lessen write-ups from his department.

Upselling and suggestive selling is import to retail. Thus it was very important to make suggestions to customers of items they may have forgotten. Customers repeated thanked me for reminding them so they would not have to make additional trips town.

I strive to make the customers smile when leaving, making them feel welcome so they will be happy to return in the future. I would also answer questions about products, take requests for possible future purchase and assist customers in completing their purchases.

I started as entry level customer service representative, exhibiting retention abilities withing first 30 days of employment. This membership was still active at the time I left company.

With my ability to empathize with members and to look for ways in overcoming concerns with their provider law firms, I joined the Member Resolution Department. I was able to facilitate a more positive relationship between members and attorneys while providing service and retention to the company.

When the Antlers facility discussed starting an Identity Theft Retention Department, I was approached to be an original representative as I had received highest "Saves of the Year" prior. While in this position, I received many other awards.

I transferred to the Conservation/Pre-Cancel team in 2016. Duties included contacting members to bring their payment method current so as not to lose access to their benefits. I remained as a Retention Specialist until Antlers facility closed. I was successful in retaining almost 40,000 memberships for the company. I was ranked in the top three of the department for 28 consecutive months for overall stats, including attendance and quality.